Good Hands Repair Network Administrative Consultant - Remote (CST/EST)

Allstate

102d • $50,000 - $82,542 • Remote

About The Position

Join Our Team as a Good Hands Repair Network Administrative Consultant! Are you passionate about delivering top-notch service and making a real impact? As a Good Hands Repair Network (GHRN) Administrative Consultant, you'll be the go-to expert helping customers get back on the road quickly and confidently. You'll work closely with trusted repair shops in your area to make sure everything runs smoothly—from keeping customers informed about their repair status to answering questions and resolving issues with care and professionalism. You'll also help guide where repairs should take place, ensure high-quality work is delivered, and even negotiate fair pricing for parts and services. By working hand-in-hand with our leadership team, you'll play a key role in improving repair efficiency and keeping costs in check—all while making the customer experience exceptional. If you're someone who thrives in a fast-paced environment, loves problem-solving, and takes pride in helping people, this is the role for you.

Requirements

• Must have auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology and processes.
• Ability to discern related and unrelated damages.
• Prior experience using an auto estimating program such as CCC One and a strong auto damage analysis background (12 months preferred).
• Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred.
• Familiarity with insurance policies, coverage, and repair processes.
• Candidates in Central or Eastern Time Zones preferred.

Responsibilities

• Serve as primary liaison between the GHRN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs.
• Assist with shop questions and help determine appropriate actions to resolve moderately complex coverage and repair quality issues.
• Process claim payments.
• Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims.
• Summarize documents and enter into claim system notes.
• Document a claim file with notes, evaluations, and decision-making process.
• Generate and analyze system reports to identify trends or issues and provide quality control recommendations, information, and observations to management.
• Research, recommend, and explain alternative parts in a basic and occasionally moderately complex claim.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities