Golf Supervisor

Grand Hotel•Mackinac Island, MI

About The Position

Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! Overview This is a seasonal role, for Domestic Applicants, beginning in April and continuing through the end of October. Assist with the overall operation of the Gem Golf Course facility, with a primary focus on supervising golf shop staff and ensuring smooth daily operations. This role is responsible for promoting and exemplifying the highest standards of customer service, providing exceptional support to guests, and coordinating closely with Bell Services and Taxi/Dray Services. Additional responsibilities include assisting with tournament coordination and fundraising events. The position requires consistent adherence to all Grand Hotel and Gem Golf Course policies and procedures while maintaining a professional and guest-focused environment.

Requirements

High School Diploma or Equivalent
Working knowledge of Golf Operations
Ability to work outdoors in various weather conditions
Strong communication and interpersonal skills
Ability to work flexible hours, including weekends and holidays
Ability to lead in a team-oriented environment

Nice To Haves

Previous experience in a customer service supervisory position preferred

Responsibilities

Work closely with other hotel departments to ensure pertinent information is being communicated
Provide exceptional guest service
Go above and beyond for every guest at the golf course
Answer the phone and assist guest with tee times and questions
Assist guests with merchandise and equipment purchases
Keep the golf shop clean and neat at all times
Assist with inventory management
Assist with tournament operations and group outings.
Assist with member functions and golf events
Understand the operating budget in order to meet department goals