Golf & Social Group Services Coorindator

Kohler Co. • Kohler, WI

74d

About The Position

The Golf & Social Group Services Coordinator provides Reservations Service to groups of 6-24 guests. This includes reservations for rooms, golf, dining, spa services and conference/banquet events, with a comprehensive contract. The role functions cohesively with the golf staff in providing personalized experiences for our guests, and as a partnership with each client. The Golf & Social Group Services Coordinator will have extensive knowledge of the resort, including lodging, spa, golf, and dining options and details.

Requirements

• High School diploma or GED required, 2–4-year degree preferred.
• 4+ years of work experience in customer service, preferably in Hospitality.
• Experience in a call center or an administrative role is a plus.
• Property Management System experience highly preferred.
• Excellent oral and written communication.
• Excellent interpersonal skills.
• Strong computer skills.
• Strong problem-solving skills.
• A passion for providing exceptional customer service.

Responsibilities

• Answer new inquiry and existing Inside Sales calls, emails, and phone messages in a timely fashion.
• Quote rates and availability during calls, ensuring the guest contact has a complete understanding of the details of each package including terms and conditions of the contract.
• Send out emails outlining rates and availability per guest requests – within 24 hours of initial request.
• Book stay/program for guests, including golf, spa, dining, transportation, meeting space/catering, and other activities in both Amadeus Advance Sales system and Property Management Systems.
• Create, send out, revise, and verify contracts for booking, ensuring appropriate communication and follow-up on deadlines.
• Attend to all administrative duties associated with the recordkeeping of Inside Sales details.
• Obtain, confirm, and verify room lists with group contacts.
• Create Group Resume documents and finalize group details prior to arrival.
• Detail banquet events with client, ensuring guest and business needs are met.
• Create necessary paperwork so that all parties (external and internal) are aware of the meeting/event and can plan accordingly.
• Create group billing estimates and submit to accounting for credit card preauthorization.
• Attend daily BEO Meeting if we have groups utilizing banquet space.
• Attend weekly Resume Meeting.
• Perform site visits/meet with client when requested.
• Make post-event follow up calls.
• Handling of all Tour Operator Bookings under 24 guests.
• Call past groups with offers to rebook for coming year.

Benefits

• Competitive salary
• Health insurance
• Vision insurance
• Dental insurance
• 401(k) with company matching

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees