Golf Shop Manager

Trump Miami Resort Management LLC

85d

About The Position

Manages, directs and organizes Golf Shop operations to maintain/achieve revenue goals, quality, service, merchandising and marketing to maximize profits through outstanding guest experience.

Requirements

Ability to supervise people effectively.
Perform math calculations with the use of a calculator.
Use a computer, telephone in accordance with Trump standards.
Constant attention to detail: cash handling, marking merchandise, inventory and understanding cost coding.
Capacity to work a variety of hours due to constantly changing business demands.
Ability to stand for extended periods of time and continuously performs the essential job functions.
Ability to effectively deal with internal and external customers with tact and diplomacy.
PGA Class A Member
Must have at least 4 years in the Golf Business
Ability to communicate effectively with the public and other associates

Responsibilities

Supporting, training, and developing all golf shop staff according to Trump National Doral Miami policies, service standards and guidelines.
Support all supervisors with leading associates.
Responsible for overall guest experience in the golf shop. Focus on golfer/guest experience from arrival to golf shop to departure.
Assists managing records and other administrative functions of the department: 1. PO’s, invoicing, etc when necessary
Ensure golf shop staff is well verse on the golf package billing process.
Interviews, hires, trains, directs and supervises staff for the purpose of delivering 5 star service standards and a high quality golf experience. 1. Golf Shop Supervisor(s) 2. Asst Pros / Golf Desk Attendants 3. Retail Attendants in Golf Shop
Oversees the scheduling of staff to ensure proper coverage is maintained based on the volume of play and groups. Establishes customer service standards and ensures that the proper LSOP’s are followed for each area.
Ensures the maintenance and appealing merchandising of the retail shop.
Assists and oversees in inventories.
To ensure proper inventory levels in Golf Shop (with Director of Retail): 1. Manage Open to Buy in Golf Shop 2. Manage Markdowns 3. Organize and execute special promotions, displays and events to maximize revenue, profit and guest experience
Respond to guest comments and charge disputes.
Initiating changes to improve the operation.
Assist guests with purchases of merchandise including; cash handling, refunds, exchanges, room charges, employee discounts, promotions, credit card purchases, daily shift deposits