GOLF SHOP CLERK

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

About The Position

The Golf Shop Cashier is a key front‑line representative of the golf facility, responsible for delivering friendly, professional service to every guest. This role manages essential front‑desk operations, including golfer check‑ins, tee‑time support, and accurate retail transactions, while maintaining an organized and efficient shop environment. The cashier assists customers with merchandise selection, keeps displays stocked and appealing, and provides helpful information about course conditions, policies, and facility offerings. As a versatile team member, the Golf Shop Cashier supports daily operations, contributes to a welcoming atmosphere, and helps ensure a smooth, enjoyable experience for all players.

Requirements

Strong customer service and communication skills
Friendly, approachable, and service‑oriented
Comfortable using radios or communication devices to coordinate with staff
Ability to learn and operate POS and tee‑sheet software
Reliable, punctual, and present a positive and professional image
Able to work independently and with a team
Comfortable multitasking in a fast‑paced environment
Strong attention to detail and organizational skills
Calm under pressure and able to handle busy periods smoothly
Have and maintain a valid drivers’ license
Ability to take directions and accept corrections
Ability to work flexible hours, including early mornings, evenings, weekends, and holidays
Must follow IMGR&C team member handbook and golf course rules
Must maintain a clean, neat, and professional appearance at all times
Must have basic math and cash‑handling accuracy
Must be able to walk and stand on hard surfaces for extended periods of time
Must be able to obtain a New Mexico alcohol servers license
Must be able to reach above and below shoulder height
Must be able to grasp, push, pull, carry and lift objects weighing up to 40 pounds on a regular basis, and assist greater weights on an occasional basis

Nice To Haves

Knowledge of golf terminology is helpful but not required

Responsibilities

Provide friendly, professional service to all golfers entering the shop
Assist with opening and closing procedures, including counting tills and securing the shop
Assist guests with questions about tee times, course conditions, and facility policies
Offer product recommendations and support merchandise selection
Process transactions for green fees, cart rentals, merchandise, and memberships
Handle cash, credit cards, and receipts with accuracy and attention to detail
Balance the cash drawer and complete opening/closing procedures
Check in golfers efficiently and verify tee‑time reservations
Answer phone calls and assist with scheduling tee times
Communicate delays, course updates, or special events to players
Restock shelves, maintain clean displays, and ensure merchandise is organized
Monitor inventory levels and report low‑stock items to management
Assist with pricing, tagging, and seasonal product changes
Keep the golf shop clean, tidy, and welcoming
Maintain organization of storage areas, counters, and workspaces
Support other golf operations staff as needed during busy periods
Follow all departmental and IMGRAC policies, safety procedures, and customer service standards