Golf Shop Attendant
About The Position
Silverado in Napa, CA is pleased to announce an excellent career opportunity for a part-time Golf Shop Associate! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management. Job Summary The Golf Shop Associate at Silverado Resort delivers a premier golf experience by providing warm, personalized, and efficient service to members and resort guests. This role supports daily golf operations, merchandise sales, and tee sheet management while upholding Silverado’s Four Keys of Service: Warmth, Personalization, Awareness, and Proactivity.
Requirements
- Friendly, outgoing personality with a passion for hospitality
- Strong communication and interpersonal skills with the ability to engage members and guests by name
- Basic computer skills; experience with POS systems and tee sheet software preferred
- Dependable, detail-oriented, and team-focused with a strong work ethic
- Ability to thrive in a fast-paced resort environment
Nice To Haves
- Knowledge of the game of golf and golf shop operations preferred
- experience with POS systems and tee sheet software preferred
Responsibilities
- Deliver a warm welcome to all members and guests, utilizing names and personal recognition whenever possible
- Provide efficient and accurate check-in while anticipating guest needs and setting expectations for their round
- Communicate effectively with Outside Services, Starters, and Player Assistants to ensure a seamless golf experience
- Process tee time reservations in accordance with Silverado policies (member, resort guest, Troon programs, and invited guests)
- Assist with daily tee sheet management, ensuring accuracy and maximizing utilization
- Maintain a clean, organized, and visually appealing golf shop environment
- Assist with merchandising, inventory displays, and restocking of product as directed
- Promote and sell merchandise in alignment with our retail standards
- Accurately process all transactions, including green fees, cart fees, and retail sales through the POS system
- Ensure charges align with member profiles (e.g., cart plans, guest passes, privileges)
- Issue receipts and maintain accountability for all financial transactions
- Assist with daily cash handling procedures, including reconciliation and closing reports
- Assist with receiving, unpacking, and organizing merchandise and golf operations supplies
- Take and relay messages for members, guests, and staff as needed
- Support tournament operations and member events as directed
- Uphold Silverado Resort standards and the Four Keys of Service in all interactions
- Maintain professionalism, punctuality, and attention to detail in all aspects of the role
- Perform additional duties as assigned by Golf Professional Staff or Management
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
