Golf Shop Assistant

American Golf Corporation•Pomona, CA

3d•Onsite

About The Position

American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity. Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike. We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience. Job Purpose The Golf Shop Assistant is responsible for providing excellent customer to members and guests. Golf Shop Assistants play an intricate part of the success of the Pro Shop and help overall tracking of golf play.

Requirements

Basic math skills, the ability to write and communicate clearly required
Experience handling customer service issues, cash and credit card transactions
High school diploma or GED
Flexibility
Verbal and Written Communication
Basic Math
Customer Service
Resolve Conflict
Teamwork
Friendliness
Energy Level
Thoroughness
Efficiency

Responsibilities

Check members and guests in, utilizing the Point of Sale (POS) system, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system in accordance with AGC standards
Utilize tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy
Maintain the pro shop environment by keeping the shop neat and orderly: straightening and stocking merchandise, assisting Merchandiser with display of new merchandise (steam, ticket, fold, display), and vacuuming the shop each day and as needed; following corporate guidelines for opening and closing duties, including cash handling responsibilities; tallying tee sheet at end of day
Handle member/guest service issues in a prompt and effective manner
May provide leadership in the absence of the Golf Shop Supervisor by interviewing, training, scheduling, evaluating performance and providing disciplinary action as necessary for other Golf Shop Assistants, implementing new processes and procedures as directed by management
Maintain a professional and service-oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills, organizational skills and the ability to multi-task in a fast-paced environment
Ensure service continuity in the pro shop by maintaining a flexible work schedule
Assist the General Manager in the delivery of staff meetings
Implement and support all AGC initiatives and programs as requested by management
Other duties may be assigned by management