Golf Services Field Manager

PGA Tour•Orlando, FL

About The Position

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. Position Summary The Golf Services Field Manager is responsible for elevating Associate capability and service excellence across Club Fitting, STUDIO, Club Repair, Instruction, and KPI execution. As a champion of PGA TOUR Superstore’s “Customer First” philosophy and our mission to Inspire People to Play Their Best and Grow the Game, this role delivers consistent, high-quality training across assigned stores and ensures Associates can confidently perform—and sustain—the skills required of their roles. The primary purpose of the Golf Services Field Manager is to ensure consistent, high-quality training delivery across assigned stores. This includes onboarding, certification preparation, live coaching, and ongoing reinforcement of all service-related standards. The Golf Services Field Manager ensures that Associates understand how to apply their training, why standards matter, and how to track and deliver on key performance indicators (KPIs). Use Reporting tools to measure performance for each Associate/Store and drive behavioral changes through continued training and development and partnership with Field Leaders. Deliver world-class training programs that increase Associate proficiency in Club Fitting, STUDIO operations, Golf Simulation and Club Repair. Facilitate onboarding, structured training, live practicums, certification preparation, and ongoing skill reinforcement. Lead discussions with Field Leaders and General Manager regarding performance of STUDIO Fitters and Instructors and supports data collection for performance management discussions. Follow up and report on turnover and ways to mitigate Lead store execution of Clinics and Seminars. Work with stores to develop amazing experiences to drive repeat participation in SASS and Leagues. Responsible for evaluating and driving Key Performance Indicators (KPIs) for STUDIO and Club Repair, encompassing sales, talent evaluation and acceleration. Evaluate schedules to ensure scheduling and occupancy concerns by store and partner with General Managers and Field Leaders to address concerns. Conduct hands-on training, practice sessions, observation, and re-certification assessments for all Golf Services roles. Ensure Associates understand training content, service intent, customer experience expectations, and operational standards. Serve as the primary training resource for new hires, newly promoted Associates, and those preparing for certification pathways. Train Associates and store leaders on KPI definitions, measurement methods, and behavior-driven performance execution. Coach Associates on interpreting reports, identifying performance trends, and executing actions that improve results. Reinforce how Associate behavior directly impacts KPIs related to Fitting, Repair, STUDIO, sales, and service quality. Conduct routine store visits to observe service standards, provide coaching, and assess readiness of Club Fitters and Club Repair Associates. Provide temporary in-store support during extended staffing gaps in STUDIO, Club Fitting, Instruction, or Club Repair to ensure uninterrupted customer experience. Maintain foundational fitting and repair skills for occasional floor support (not primary job function). Assist Store Leaders in evaluating candidates for service roles and identifying future talent based on skill and aptitude. Provide ongoing communication and updates to the Field Leader and training partners regarding progress, store readiness, development needs, and trends. Be an expert user of all industry-leading fitting technologies, including launch monitors and OEM-specific fitting tools. Ensure Associates are properly trained on hardware, software, tools, and maintenance of STUDIO and Repair operations. Collaborate with the Performance Center team to ensure a world-class instruction, Club repair work, and fitting process that positions us as an industry leader in a highly competitive environment. Partner with Store Leadership to uphold operational consistency, service standards, and customer-experience expectations. Adhere to approved loss prevention programs that minimize inventory shrinkage and support the sales/profitability of the store; provide feedback to store leadership on loss prevention issues/opportunities as needed.

Requirements

Independent Decision Making: Ability to evaluate store needs and determine appropriate training strategies without direct oversight.
Training & Coaching Expertise: Skilled at delivering structured training, diagnosing performance gaps, and adjusting approach to store-specific needs.
Analytical Capability: Ability to interpret KPIs and teach stores how to track and improve performance.
Organization: Capable of managing travel schedules, multi-store priorities, and competing deadlines.
Communication: Strong interpersonal and written communication skills.
Technical Proficiency: Working knowledge of Microsoft Office Suite and fitting/instruction technology (TrackMan, SAM PuttLab, USchedule, V1 Sports).
Organization: Ability to manage multiple priorities, maintain schedules, and meet deadlines.
Education: High school diploma or equivalent required
Experience:3–5 years of golf industry, training, or specialized service experience preferred.
Physical Demands: Must be able to stand for extended periods, move throughout the store, lift up to 30 lbs. overhead, and work in simulator environments.
Availability: Must maintain flexible availability, including nights, weekends, and holidays.
Accountability: Demonstrates strong self-accountability, professionalism, and a proactive drive for results.
This position requires 50-60% travel.

Nice To Haves

PGA certification or equivalent instruction credentials preferred.
Prior roles involving coaching, multi-store support, or field training are a plus.

Responsibilities

Ensure consistent, high-quality training delivery across assigned stores.
Use Reporting tools to measure performance for each Associate/Store and drive behavioral changes through continued training and development and partnership with Field Leaders.
Deliver world-class training programs that increase Associate proficiency in Club Fitting, STUDIO operations, Golf Simulation and Club Repair.
Facilitate onboarding, structured training, live practicums, certification preparation, and ongoing skill reinforcement.
Lead discussions with Field Leaders and General Manager regarding performance of STUDIO Fitters and Instructors and supports data collection for performance management discussions.
Follow up and report on turnover and ways to mitigate
Lead store execution of Clinics and Seminars.
Work with stores to develop amazing experiences to drive repeat participation in SASS and Leagues.
Responsible for evaluating and driving Key Performance Indicators (KPIs) for STUDIO and Club Repair, encompassing sales, talent evaluation and acceleration.
Evaluate schedules to ensure scheduling and occupancy concerns by store and partner with General Managers and Field Leaders to address concerns.
Conduct hands-on training, practice sessions, observation, and re-certification assessments for all Golf Services roles.
Ensure Associates understand training content, service intent, customer experience expectations, and operational standards.
Serve as the primary training resource for new hires, newly promoted Associates, and those preparing for certification pathways.
Train Associates and store leaders on KPI definitions, measurement methods, and behavior-driven performance execution.
Coach Associates on interpreting reports, identifying performance trends, and executing actions that improve results.
Reinforce how Associate behavior directly impacts KPIs related to Fitting, Repair, STUDIO, sales, and service quality.
Conduct routine store visits to observe service standards, provide coaching, and assess readiness of Club Fitters and Club Repair Associates.
Provide temporary in-store support during extended staffing gaps in STUDIO, Club Fitting, Instruction, or Club Repair to ensure uninterrupted customer experience.
Maintain foundational fitting and repair skills for occasional floor support (not primary job function).
Assist Store Leaders in evaluating candidates for service roles and identifying future talent based on skill and aptitude.
Provide ongoing communication and updates to the Field Leader and training partners regarding progress, store readiness, development needs, and trends.
Be an expert user of all industry-leading fitting technologies, including launch monitors and OEM-specific fitting tools.
Ensure Associates are properly trained on hardware, software, tools, and maintenance of STUDIO and Repair operations.
Collaborate with the Performance Center team to ensure a world-class instruction, Club repair work, and fitting process that positions us as an industry leader in a highly competitive environment.
Partner with Store Leadership to uphold operational consistency, service standards, and customer-experience expectations.
Adhere to approved loss prevention programs that minimize inventory shrinkage and support the sales/profitability of the store; provide feedback to store leadership on loss prevention issues/opportunities as needed.