Golf Outside Services Lead

Bass Pro Shops • Ridgedale, MO

1d

About The Position

Position Summary: Responsible for assuring exceptional, world class service for our guests. This position will help lead our Outside Service’s Team. Responsibilities include maximizing customer service, training, managing practice facilities and golf cart fleet management, opening and closing procedures, and keeping work areas neat and clean. An ideal candidate is someone looking to continue/start a career in hospitality and golf management that is ambitious and willing to take initiative to service our guests. Essential Functions: Lead the Outside Service Team to ensure world-class service is given to all guests daily Lead the Outside Service Team with overall upkeep of the clubhouse cart storage area and parking lot, with a focus on team and guest safety Lead the Outside Service Team with the setup and execution of golf tournaments Ensure the Outside Service Team is maintaining the cart staging and bag drop areas in a neat and orderly fashion Must effectively communicate all pertinent information amongst his/her associates and supervisory staff regarding daily operations, and ensure all guests’ incidents of dissatisfaction are reported to the manager Must be comfortable working in a fast-paced environment where continuous improvement is expected; working well under pressure, showing attention to detail, and balancing multiple priorities and assignments in a timely manner Works closely with Leadership team to develop and uphold training practices and standards Maintain accurate records of guests renting golf clubs Assist in managing golf cart fleet as it relates to regular maintenance and ensuring repairs are completed in a timely manner Assist with orientation and training given to new Outside Service Associates Assist with Food & Beverage activities as needed Perform all opening and closing procedures Maintain a high level of cleanliness for all areas within the department and report stock levels of guest supplies to the manager Adhere to all rules and regulations established in standard operation procedure manual for BCG/BCL/Bass Pro Shops Report all accidents/injuries that occur on Big Cedar Lodge property through proper channels. Performs other related duties as assigned

Requirements

• Minimum Degree Required: High School Diploma or Equivalent
• Basic understanding of golf operations and experience in hospitality preferred
• Ability to work on feet for extended periods of time, work safely, communicate effectively, understand and carry out written and oral directions, and establish good working relationships with co-workers
• Able to work in outside weather conditions
• Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis
• Be able to work weekends and holidays, mornings and evenings as business demands.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

Responsibilities

• Lead the Outside Service Team to ensure world-class service is given to all guests daily
• Lead the Outside Service Team with overall upkeep of the clubhouse cart storage area and parking lot, with a focus on team and guest safety
• Lead the Outside Service Team with the setup and execution of golf tournaments
• Ensure the Outside Service Team is maintaining the cart staging and bag drop areas in a neat and orderly fashion
• Must effectively communicate all pertinent information amongst his/her associates and supervisory staff regarding daily operations, and ensure all guests’ incidents of dissatisfaction are reported to the manager
• Must be comfortable working in a fast-paced environment where continuous improvement is expected; working well under pressure, showing attention to detail, and balancing multiple priorities and assignments in a timely manner
• Works closely with Leadership team to develop and uphold training practices and standards
• Maintain accurate records of guests renting golf clubs
• Assist in managing golf cart fleet as it relates to regular maintenance and ensuring repairs are completed in a timely manner
• Assist with orientation and training given to new Outside Service Associates
• Assist with Food & Beverage activities as needed
• Perform all opening and closing procedures
• Maintain a high level of cleanliness for all areas within the department and report stock levels of guest supplies to the manager
• Adhere to all rules and regulations established in standard operation procedure manual for BCG/BCL/Bass Pro Shops
• Report all accidents/injuries that occur on Big Cedar Lodge property through proper channels.
• Performs other related duties as assigned

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED