Golf Operations Manager

Arcis Golf•Payson, AZ

23h

About The Position

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. ___ is seeking a dedicated and experienced Golf Operations Manager to oversee and enhance the overall golf experience for our members and guests. The Golf Operations Manager will play a pivotal role in managing daily golf operations, coordinating events, and ensuring exceptional service at every touchpoint.

Requirements

Bachelor’s degree in business, Hospitality, or related field preferred.
Proven experience in golf operations management or a related role.
Strong organizational and leadership skills.
Excellent communication and interpersonal abilities.
Knowledge of golf industry trends, rules, and etiquette.

Responsibilities

Oversee the daily operations of the Pro Shop, including merchandise sales, tee time reservations, and member services.
Maintain inventory levels, coordinate merchandise displays, and ensure a welcoming environment for members and guests.
Manage the tee sheet and coordinate tee times to optimize course utilization.
Monitor the pace of play and implement strategies to ensure an efficient and enjoyable golf experience.
Plan and execute golf events, tournaments, and outings, coordinating with the Director of Instruction and F&B team as needed.
Communicate with participants, handle registrations, and ensure smooth event logistics.
Provide excellent customer service to members and guests, addressing inquiries, resolving issues, and ensuring a positive experience.
Foster a customer-centric culture among staff and maintain high service standards.
Supervise and train Pro Shop staff, starters, and rangers.
Schedule staff to ensure adequate coverage during peak hours and events.
Collaborate with the Golf Course Superintendent to ensure seamless coordination between golf operations and course maintenance.
Monitor and enforce golf course policies and rules.
Assist in budget preparation and monitoring, ensuring financial targets are met.
Track revenue and expenses related to golf operations.