Golf Operations Intern

Paloma Resorts • Lake Geneva, WI

91d

About The Position

Join the fun, fast-paced team at Destination Geneva National, home to three signature courses by Arnold Palmer, Gary Player and Lee Trevino and a one-acre Himalayas-style putting course in scenic Lake Geneva, Wisconsin's top resort town. Our PGA staff will mentor you as you apply what you've learned in your Golf Course Management program and rack up valuable resort & private club experience at a world-class golf establishment. During your season at Destination GN, you will execute point of sale and tee time operations, merchandising, outside operations (player services, golf cart fleet setup), tournament/outing setup, member relations and services, Simulator Studio setup, and assist with junior golf clinics while providing the highest level of customer service and satisfaction. On-property housing is available on a first-sign, first-served basis with preference given to six-month interns.

Requirements

• Must have high school diploma or GED.
• One or more years in a two- or four-year college program, preferably majoring in Golf Course Management (PGM or GEM major).
• Basic computer understanding, usage and reboot knowledge.
• Knowledge of the game of golf is preferred.

Responsibilities

• Offer friendly and professional customer service to all resort patrons, members and guests.
• Use the point-of-sale system to check in golfers, sell merchandise and make/check tee times.
• Assist in ensuring guest check-in/ fee collection in coordination with pros and starters.
• Assist in outing/tournament setup.
• Assist when needed with the operation of outside services (player services, starters, player assistants).
• Assist with inventory control: accepting of new inventory, displays and end-of-month counts.
• Coordinate with Stay & Play managers on overnight guests regarding their tee times.
• Communicate with starters and player assistants to ensure exceptional guest/member experiences and place of play.
• Provide resolution skills and tactics for issues that arise to appease guests/members.
• Conduct oneself in professional manner and maintain a professional image at all times as a representative of Geneva National.
• Be aware of course availability and scheduling, as well as promoting GN events and restaurants to members and the public.
• Perform any duties assigned by Resort Head Professional.
• Uphold the company policies and procedures when dealing with customers and members.

Benefits

• On-property housing is available to six-month golf interns on a first-sign, first-served basis.
• Live and work in Lake Geneva, Wisconsin’s top resort town offering freshwater sports, shoreline hiking, boutique shopping, award-winning dining, ziplining, hot air balloons, historic boat tours, beaches, concerts, nightlife, and of course, world-class golf.
• All seasonal staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, and more.
• Golf interns receive complimentary uniform pieces including branded golf shirts, jacket, and hat.
• Option for pay-as-you-earn with Dayforce Wallet.
• Encouraging and supportive work environment that values creativity and teamwork.
• Potential for professional growth within a dynamic hospitality organization.
• Competitive pay and performance-based incentives.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED