Golf Membership Events Lead Coordinator

Biltmore Hotel Limited•Coral Gables, FL

24d

About The Position

The Golf Membership Events Lead Coordinator for The Biltmore Club serves in a supervisory role to ensure all aspects of membership events and Club experiences run seamlessly. As an ambassador of The Biltmore brand, this position elevates member satisfaction through exceptional service, engagement, and event execution. Works directly with the Director of Golf Operations, golf management team, food and beverage and banquets to ensure successful execution of golf member activations

Requirements

Minimum of two years of related experience in hospitality, events, or club operations.
Associate degree or equivalent combination of education and experience preferred.
Ability to read and interpret business communications, professional journals, and operational procedures.
Ability to write reports, correspondence, and event documentation.
Ability to comfortably address questions from members, managers, and guests.
Ability to calculate percentages, proportions, and basic financial figures associated with event budgeting.
Ability to solve problems and manage variables in dynamic situations.
Ability to interpret written, oral, diagram, or schedule instructions.
Proficiency in Microsoft Office: Word, Excel, Publisher.
Familiarity with social media and event marketing.
Knowledge of Google Suite is a plus.
Requires regular speaking, listening, standing, walking, and sitting.
Must be able to lift up to 20 pounds occasionally.
Must be able to work indoors for extended periods and use computer equipment effectively.
Candidate must be able to think out of the box, be highly aware of the needs of the department, have a sales, marketing and advertising mentality and be very pro-active and understand how to quickly turn situations around. Should be a go-getter, able to handle stressful situations without seeking assistance and be able take ownership with certainty.
Demonstrates co-operation within the team and with other departments
Listens carefully and works well with others
Has a positive influence on others in the team and clearly enjoys working with people
Anticipates guests’ needs and is sensitive to people from all cultures
Has a natural, warm smile and a friendly and passionate approach
Demonstrates confident, helpful and genuine behavior with internal and external guests
Has energy and sense of urgency for his/her work
Resourceful, makes things happen and looks for ways to work more efficiently
Always looks their best and acts appropriately (e.g. approaching guests, body language)
Able to stay calm under pressure
Demonstrates maturity and ability to cope with the unexpected
Never lets personal feelings interfere with delivering the highest standards
Excellent records of attendance and punctuality
Is reliable and demonstrates the ability to work without supervision
Demonstrates a high level of personal integrity, honesty and trust
Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
Makes decisions in a timely manner
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees

Nice To Haves

Associate degree or equivalent combination of education and experience preferred.
Knowledge of Google Suite is a plus.

Responsibilities

Proactively builds relationships with members and creates exceptional experiences through engagement.
Handles service recovery for member questions and concerns.
Maintains a high profile among members while upholding and enforcing Club rules and standards.
Creates and manages the annual calendar of social and membership events for The Biltmore.
Collaborates with the Executive Chef, Banquet Department, and Stewarding to create BEOs and execute events.
Manages all Member Clubhouse food and beverage operations.
Ensures front and back-of-house compliance with departmental policies, procedures, and local/state/federal regulations.
Supports the Membership Department as needed.
Performs additional related duties as assigned.
Demonstrates ability to work under pressure and manage stressful situations with professionalism.
Maintains schedule flexibility to meet operational needs.