Golf Management Associate

Erin Hills Golf Course LLC•Hartford, WI

23h

About The Position

Erin Hills offers the opportunity to work at a premier golf destination in the Midwest. In addition to its championship golf (2011 United States Amateur, 2017 United States Open, 2025 United States Womens Open). Guests are treated to the very best golf, dining, and overnight experiences by a well-trained, coordinated, and actively involved team of staff members. Erin Hills has indoor and outdoor dining venues which include both casual and fine dining experiences. Overnight accommodations in our Lodge and multiple Cottages which provide lodging for up to 40 guests. Top of the line practice facilities and meeting spaces are available for special events or corporate outings. Function in all areas of daily operation including managing tee time reservations, supporting daily outside golf operations, including player services, and course setup. The ideal candidate is friendly, organized, and customer-service focused, with the ability to work both indoors and outdoors in a fast-paced environment. Estimate of hours 40-43 hours/weekly, with average 5 days per week. May – October 2026. Flexible schedule including weekends, holidays, early mornings, and evenings as needed.

Requirements

Prior experience in the golf course or club industry is preferred
Basic computer skills; experience with golf reservation or POS systems preferred
Reliable, punctual, and team-oriented
Strong customer service and communication skills
Ability to work outdoors in varying weather conditions
Ability to lift up to 50 lbs and perform physical tasks
The ability to stand up to 8 hours a day
The ability to work productively at a desk/computer for 8 hours a day

Responsibilities

Greet golfers upon arrival and provide a welcoming experience.
Assist with golf practice facility maintenance and all other bag drop functions.
Coordinate guest arrival on property with luggage, valet cars, and communicate pertinent instructions to guests upon arrival.
Coordinate luggage to guest rooms and assist with removing luggage from guest rooms for departure.
Assist with daily cleaning and upkeep of locker room
Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Use supervisor support when necessary.
Answer phone calls and assist guests with tee time reservations, pricing, and general course information.
Manage and maximize the tee sheets using the course reservation system.
Sell, process, and confirm room reservations using selling techniques and strategies.
Provide clear information on room types, rates, packages, availability, and hotel amenities
Verify guest details, payment information, and special requests
Communicate guest needs and preferences to all other departments on property
Maintain knowledge of current course events, activities, and hours of operation as well as dining options currently available.