Golf Experience Supervisor - Inside 18

Spooky Nook Sports Inc • Manheim, PA

18h • Onsite

About The Position

The Golf Experience Supervisor at Inside 18 plays a key leadership role in creating a memorable, welcoming, and fun environment for all Inside 18 and Spooky Nook Sports guests. This position supports the overall success of our golf and multi-sport simulator area, indoor mini golf course, and adjacent guest experience spaces.
Schedule: Primarily weekends with occasional weekday evenings

NOTE: Because this position will involve routine interaction with children, all candidates must successfully obtain the following clearances PRIOR to beginning employment:
PA State Police criminal history record,
PA Child Abuse Clearance, and
FBI Fingerprint-based criminal history clearance.
If you do not already have these, please follow this link to begin the process of obtaining your clearances: http://www.keepkidssafe.pa.gov/resources/clearances/index.htm. We recommend obtaining these as soon as possible to ensure your employment can begin promptly, as results may take up to 4 weeks to arrive. You must possess the “Employment” versions of each clearance and not the “Volunteer” versions.

Requirements

• PA Child Abuse Clearance and FBI Fingerprint Criminal History Clearance: Must be dated within the past 5 years and specifically for employment (not volunteer).
• NOTE: If you do not have already these clearances, you will be provided with instructions when an offer of employment is made. Results can take up to 4-6 weeks. Both clearances must be presented before employment can begin.
• 18 years of age or older
• Comfortable with technology
• Dependable transportation to and from work
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule includes evenings weekends and occasional weekday evenings
• Authorized to work in the United States

Nice To Haves

• Supervisor experience, preferably in the entertainment space
• Highly dependable with a history of consistent attendance and punctuality
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
• Self-starting and motivated with the ability to work independently and take initiative
• Ability to multi-task and balance multiple projects/duties at once
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
• Integrity: Trustworthy and honest; takes accountability when appropriate
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
• Demeanor to remain calm in tense or stressful situations
• Initiative to work efficiently with minimal supervision

Responsibilities

• Provide on-shift leadership for Golf Experience Associates, ensuring they understand expectations, stay engaged, and deliver consistent guest-focused service.
• Train new team members on service standards, simulator operation, safety protocols, and daily procedures.
• Uphold and model exceptional hospitality by greeting guests, resolving concerns, and ensuring a welcoming and enjoyable atmosphere.
• Troubleshoot basic equipment issues and coordinate maintenance requests with management when necessary.
• Monitor facility safety, cleanliness, and organization throughout the shift, addressing issues promptly.
• Collaborate with the Food & Beverage department to provide concessions, restaurant food, and/or alcohol
• Manage inventory of equipment, supplies, balls, tees, scorecards, etc., and report needs to management.
• Keep track of usage, guest feedback, and operational concerns and communicate them clearly to supervisors or managers.
• All other duties as assigned

Benefits

• Free individual membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
• 1.5x your hourly rate of pay for holiday hours worked
• 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
• 35% off all Nook apparel
• Free child watch (3-hour increments)
• Discounts on birthday parties, personal training, event space rental, and more!
• Discounts at participating local restaurants and businesses

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed