Golf Course Marshal

Massanutten Resort

1d•Onsite

About The Position

The Golf Course Marshal provides excellent customer service and promotes the game of golf through monitoring play on the golf course. The role ensures that play moves smoothly and customers adhere to course policies and procedures. High school diploma or the equivalency is necessary unless currently attending school. A valid driver’s license is required to operate golf carts. The position requires working for long periods of time outside in different types of weather, with physical requirements including stooping, bending, and lifting an average weight of 30 pounds.

Requirements

High School diploma or equivalent (unless currently attending school)
Valid driver’s license
Dependable with a strong work ethic
Excellent communication and interpersonal skills
Excellent customer service skills
Good problem-solving skills
Ability to work with others

Nice To Haves

Golf course experience a plus

Responsibilities

Manage the flow of the golf course through excellent customer service while responding to golfers’ questions, requests, and concerns
Inform golfers about golfing operations, including restroom locations, water coolers, refreshments, pin placements, tee locations, wet areas, etc.
Direct golfers around the course, if they are unfamiliar with the layout
Inform golfers about course policies, and let golfers know when they might be in violation of course policy
Assist golfers search for lost balls or gently suggest they give up the search to keep the pace of play going as needed
Mediate disputes that might arise between groups on the golf course when appropriate
Seek out opportunities to care for the course, including repairing ball marks, sanding tee-boxes, replacing divots, picking up debris, etc.
Look for ways to maintain the pace of play on the golf course
Inform Golf Shop Supervisor of any problems or complaints from customers as soon as possible
Other duties as assigned by management