Golf Course Attendant - Pro Shop

City of Gainesville•Gainesville, FL

2d•Hybrid

About The Position

The Golf Course Attendant is a versatile, customer-focused position responsible for supporting pro shop operations, food and beverage service, and golf event activities. This role provides front-line service to guests by managing tee times, processing transactions, preparing and serving food and beverages, and maintaining clean and organized facilities. While primarily an indoor position, the attendant may assist with outdoor duties during tournaments and special events. Positions allocated to this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher-level classifications by its lack of administrative responsibility and from lower classes by responsibility for cash handling and inventory controls, as well as the ability to perform routine tasks with less supervision. This is a hybrid position working between the Pro Shop and Food & Beverage Service.

Requirements

Must be 18 years old or older at the time of appointment.
High school diploma or equivalent.
Valid Florida Driver's License required at time of hire.
Must obtain and maintain ServSafe Food Handler Certification upon hire.
Basic knowledge of golf operations is helpful but not required.
Ability to multitask in a fast-paced environment.
Strong communication and interpersonal skills.
Duties involve standing for extended periods, light to moderate lifting, and working in a busy customer service environment.

Nice To Haves

Previous customer service, retail, or food service experience preferred.
Experience handling cash and operating point-of-sale systems preferred.

Responsibilities

Greets customers in a friendly and professional manner.
Schedules tee times in person and by phone using golf course management software.
Checks in golfers and processes payments for greens fees, merchandise, and other services.
Operates point-of-sale (POS) systems and handles cash, credit card, and other transactions accurately.
Assists with merchandise sales and maintains organized retail displays.
Answers phones and responds to customer inquiries regarding course rules, rates, and events.
Prepares and serves food and beverages in accordance with established procedures.
Operates bar area, including serving alcoholic beverages in compliance with applicable laws and regulations.
Maintains cleanliness and sanitation standards in the kitchen, bar, lobby, and service areas.
Stocks and replenishes food, beverages, and supplies as needed.
Monitors inventory levels and reports shortages to the supervisor.
Assists with setup and breakdown for tournaments, leagues, and special events.
Registers participants and distributes tournament materials.
Provides customer service and operational support during events.
May assist outdoors with event coordination, scoring, staging, or hospitality stations.
Provides exceptional customer service at all times.
Maintains the cleanliness of the pro shop, kitchen, bar, lobby, and common areas.
Follows all safety, sanitation, and cash-handling procedures.
Works collaboratively with other staff to ensure smooth daily operations.
Attends work on a continuous and regular basis.
Performs other related duties as assigned.