Golf Club Guest Services

Oki Golf • Mukilteo, WA

91d • $16 - $16

About The Position

As a member of the Guest Service Team at Harbour Pointe Golf Club you will be responsible for ensuring exceptional, first-class service for our guests. You’ll set the standards for our guest experience by providing a positive first impression of the golf course as well as contributing to maintaining a functional course through guest assistance, cleaning of golf carts, and other appointed tasks.

Requirements

• Ability to work well under pressure and balance multiple priorities and assignments.
• Must be highly service focused with a desire to engage with guests.
• Demonstrated initiative – the ability to think, work, and make decisions to solve guest concerns based on sound judgment.
• Comfortable working in a fast-paced environment where continuous improvement is expected.
• Consistently achieve high work standards, attention to detail, accuracy, and timeliness.
• High school diploma or G.E.D. or two years experience in a similar customer service environment.
• Ability to respond to common inquiries or complaints from guests, team members, or supervisory personnel.
• Ability to legibly write the names of guests and type them out on the keyboard.
• Ability to define problems, collect data, establish facts, and draw valid conclusions as to course of action.

Responsibilities

• Provide exceptional service in various positions including Equipment Drop Attendant, Equipment Runner, Practice Facility Host, First Tee Host, and Player Assistant.
• Initiate contact with guests within 15 feet, with a robust welcome and the willingness to assist the guest.
• Be proactive in anticipating the guest’s needs and engage in the appropriate level of guest interaction.
• Uphold a clean and orderly appearance and be dressed in uniform at the start of each shift.
• Assist in maintaining a clean environment including picking up trash in visible areas and eliminating clutter.
• Maintain knowledge of daily events, FAQ sheet, hours of operation, pace of play, and group event details.
• Effectively communicate all pertinent information amongst team members and supervisory staff regarding daily operations.
• Upsell at every opportunity by informing guests of additional items available for purchase and personal recommendations.
• Perform other tasks as assigned.

Benefits

• Golf benefits for free play, guest passes, and visits to all 8 Oki courses.
• 50% discount on shift meals.
• 25% discount for you and up to four guests (not including alcoholic beverages).
• Flexible work environment.
• 401K with company match.
• Paid sick time.
• Team Member Referral Program participation.
• Medical/dental/vision/telehealth coverage for full-time team members.
• FSA options for full-time team members.
• Company-paid life insurance and long-term disability for full-time team members.
• Paid vacation for full-time team members.
• Holiday pay for full-time team members.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 251-500 employees