Gold Relationship Manager - LHP

BB Americas Bank•Miami, FL

About The Position

The duties and responsibilities of the position are to be carried out in a manner that is consistent with the goals, values and operating principles of Banco do Brasil Americas, and in conformity with all laws and regulations governing the Bank. Every associate is to read and understand the policies and procedures of their department as well as those of the Bank to ensure smooth operations, satisfactory audits and examinations. Every associate is to conduct business relationships in a manner that will enhance the overall marketing effort of the Bank. POSITION SUMMARY The Gold Relationship Manager provides high quality customer service, ensuring deposit and quality loan growth while enforcing compliance with all policies, procedures and regulations.

Requirements

High school diploma or general education degree (GED) required; four-year degree preferred; minimum two years CSR experience required; related/equivalent prior work experience may be considered.
Ability to effectively present information and respond to questions from directors, managers, clients (both internal and external) and the general public
Ability to speak effectively in one-on-one and group situations to applicants, customers, and employees of the Bank
Excellent ability to communicate in English, verbally and in writing; Portuguese and Spanish highly recommended, and in some departments required
Proficient in various computer software and banking applications
In depth knowledge of all bank policies, procedures and compliance requirements
Ability to read and interpret documents such as policy and procedure manuals, safety rules, and instruction manuals
Ability to write routine reports and correspondence
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, interest and percent.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to apply common sense understanding to carry out instructions in written, oral or diagram form.
Ability to ensure confidentiality, security and safekeeping of bank and customer information
Is consistently at work and on time; Ensures work responsibilities are covered when absent
Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; ability to multitask
Strong organizational skills with attention to detail
Displays original thinking and creativity; self-starter; generates suggestions for improving work
Treats others with respect and consideration regardless of their status or position
Demonstrates accuracy and thoroughness
Must be accustomed to professional, business office environment in manner and dress
Must demonstrate excellent human relations skills with customers and bank associates
Must be willing to participate as a team member and eager to tackle new assignments

Nice To Haves

Portuguese and Spanish highly recommended, and in some departments required
four-year degree preferred

Responsibilities

Manage a portfolio of clients with a minimum of $50K in deposits or $500k in residential loans.
Proactively cross- sell additional products through referrals and outbound calls.
Perform daily monitoring and analysis of relationship portfolio and conduct necessary actions
Perform daily customer calls according to stipulated goal
Provides excellent customer service to internal and external customers while performing bank transactions and servicing
Offers loan products and assists clients with processes requirements; acts as the liaison between the customer and the loan department
Builds and expands quality consumer and/or corporate customer relationships by performing outbound calls and attending outside events, and through individual and team product sales, cross-selling and referrals to specialized areas
Responsible for selling and servicing all the bank’s products and services, to include personal and business account opening, while reaching and/or exceeding the monthly goals established by the bank’s management as well as prospect and solicit new personal and business relationships
Actively and effectively engage customer to promote portfolio growth
Perform various accounts services such as balance inquiries, account maintenance such as address change, debit card orders, credit card application, among others
Processes daily overdrafts and uncollected reports as well as outstanding past due credit cards
Provide guidance to processes check orders, wire transfer requests, stop payments, ATM matters, CTR processing
Responsible for accurately processing all teller related transactions such as account deposits, check cashing, sell of cashier’s checks, mortgage or any type of loan or credit card payment, while ensuring proper endorsement and following the bank’s policies and procedures
Assists branch manager in delegating duties and ensuring that branch team members comply with safety and other applicable policies and procedures, laws, rules and regulations, and adheres to daily Opening and Closing branch procedures
Actively supports team to ensure that customer expectations and company goals are met while assisting with the training and mentoring of new associates
Maintains reports, records and documentation ensuring complete, accurate and concise records are kept
Maintains full knowledge and understanding of bank policies, procedures, regulatory and compliance requirements, including but not limited to BSA/AML, CDD, EDD, and others as defined by the Compliance Division and Information Security Division
Attends and/or complete all required training as assigned, including weekends
Ensures compliance with all applicable regulations and policies by completing tasks on a timely manner
Acts within Signature Authority Level, if applicable
Adhere to the bank’s Employee Handbook and respect all its norms
Opens and closes the bank on a rotating schedule, activating security clearance and alarm systems
May provide input on Currency Transaction Reports prior to submission to BSA
Assists with branch audit program
Ensures quality appearance of premises, both internal and external
Ensures lobby displays are current and fully stocked
Maintains full knowledge, and is skilled in, the products/features of all deposit and credit accounts
Orders Supplies (forms, brochures, etc.)and assist with filing, copying, faxing or scanning
Performs other related duties, as required, to accomplish the objectives of the position
Maintains branch equipment (i.e.: computers, telephones, television, etc.)
Attends occasional meetings, events, and/or trainings on weekends or holidays as per business need.