Gold Dust West Carson City - Hotel Front Desk Agent/Night Auditor

The Lodge Casino • Carson City, NV

218d • $15 - $16

About The Position

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company's value is our commitment to ethical leadership, outstanding training, and open employee communication. Jacobs Entertainment is currently in search of a “Hotel Front Desk Agent/Night Auditor” for Gold Dust West Carson City. This property features 148 modern hotel rooms and suites, a 32-lane Bowling Center with full Snack Bar, an RV Park, full-service Sports Book, and the ever-popular Grille Restaurant.

Requirements

• High School Diploma or equivalent preferred but not required
• Knowledge of Microsoft Office
• Previous experience in the Hotel/Hospitality Industry preferred
• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Registration with the Nevada Gaming Control Board

Responsibilities

• Making reservations by phone and/or in person
• Taking payment for services rendered and applying to correct Guest folios
• Verifying I.D. and credit card information
• Following departmental cash handling and bank procedures
• Checking Guests in and/or checking Guests out for Hotel and RV Park
• Issuing Player club cards to Hotel Guest and/or RV Park Guests at check in
• Printing Down Time and Vacant report for each shift
• Check credit variances. Increase line of credit where applicable
• Complete buck and rate check
• All Night Audit procedures for Accounting
• All Opera Procedures for Date Roll
• Attaching Player card Numbers to reservations
• Completion of Hotel call around
• Proper routing for Expedia and all other direct bill accounts
• Answer all inquiries from site staff accordingly
• Checking and responding to reservations computer e-mails
• Completing work orders as needed for repairs as they are reported to them
• Logging pest control issues as needed
• Resolving Guest issues and/or complaints
• Answering phones and directing calls as needed
• Report any issues to Supervisor or Manager as needed
• Complete daily shift log

Benefits

• $200 Referral Bonus
• Tuition Reimbursement
• 7 paid Holidays
• 80 hours of Vacation after 1 year of employment
• Affordable medical, dental, vision and flexible spending account plans after 60 days
• Employee Assistance Program FREE of charge
• Company paid Life Insurance and AD&D
• Matching 401K program after 90 days
• Employee Meal Discounts
• Ongoing learning and development programs
• Opportunities for future advancement within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED