Go-To-Market (GTM) Client Enablement Associate
About The Position
The GTM Client Engagement Associate (CEA) plays a critical role in ensuring the successful integration and education of new clients as well as existing clients into the Bold Integrated Payments and Tonic ecosystem, as well as onboarding new team members in the Client channel. This position focuses on providing comprehensive training and support to clients and new hires, enabling them to leverage our systems effectively and drive mutual success. The primary objective is to establish a strong foundation for long-term collaboration, ensuring that clients and new team members are fully equipped with the tools and knowledge to succeed.
Requirements
- Experience in merchant services, client success and training/onboarding of team members and clients.
- Strong customer service mindset with a collaborative, team-oriented approach.
- Excellent communication and presentation skills, with the ability to foster strong relationships.
- Passionate about working with small to mid-market businesses, customer relationship management, and teaching/coaching others.
- Ability to manage multiple projects simultaneously.
- Proven experience in onboarding, training, sales, or a related field.
- Exceptional communication and relationship-building skills.
- Proficiency in Salesforce or similar CRM tools.
Benefits
- Flexible vacation policy (with manager approval), plus 7 major holidays
- Fully covered Employee-only coverage for medical, dental and vision insurance
- 401(k) program with available company match
- Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
- Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
- Marketplace Care Teams to provide emotional and spiritual support for our employees
- Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
