Go-to-Market Coordinator, Chat Support
About The Position
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate the challenges of today with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. The Chat Support Role within the Go-to-Market team is responsible for helping our customers access and navigate the setup of our digital and online platforms. This role directly impacts the number of locations and the speed at which they go live on Toast while also providing one of the first touch points within the customer journey. You’ll be chatting virtually with customers across the country, in a fast paced environment. We win by putting the customer first, answering their inquiries quickly and efficiently, and giving them the extra help they may need when taking their account live on Toast.
Requirements
- Business development experience
- Collaborative, we are a small but mighty team that works better together
- Excellent written and verbal communication
- Self-driven sense of motivation
- Customer first mentality
- Attention to detail & ability to thrive in a fast-paced environment
Nice To Haves
- Entrepreneurial spirit, The Online Growth Sales team is less than a year old so there are many opportunities to experiment and shape our existing processes.
- Restaurant Operation experience, we work fast, so the fast paced environment of a restaurant is the perfect analogy to being on the Online Sales Team.
Responsibilities
- Be held to goals in terms of chat response rates, volume, and completion metrics
- Utilize Intercom for communications and inquiry resolution
- Utilize Salesforce CRM to manage sales and customer activities
- Understand the customers current product landscape, and determine how to best pass them to the proper Onboarding resources.
- Collaborate with cross functional teams to ensure that the customers needs are being met
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
