Go Kart Marshalls

Apex Entertainment•Marlborough, MA

5d•Onsite

About The Position

Apex Entertainment is looking for energetic, safety-focused, and guest-driven individuals to join our team as Go-Kart Marshalls. In this role, you'll help create an unforgettable experience for our guests by maintaining a safe racing environment and delivering top-tier customer service.

Requirements

Must be at least 18 years old.
Reliable, punctual, and able to maintain a positive, outgoing, "can-do" attitude.
High School Diploma, GED, or currently working toward one.
Flexible, adaptable, and able to adjust to changing needs.
Able to stand for 4-10 hours at a time.

Responsibilities

Maintain a thorough understanding of the course and all safety requirements.
Greet guests professionally and ensure they are properly harnessed, wearing appropriate clothing and footwear, and fully understand all course rules.
Clearly explain ride elements, supervise participation, and provide encouragement as needed.
Ensure the appropriate number of guests are on the course at one time and verify children meet all height and age requirements.
Assist guests entering and exiting the attraction safely.
Inspect all harnesses, safety restraints, and equipment prior to each ride session.
Monitor equipment for wear and tear and report any concerns.
Abide by all safety requirements and properly use all equipment and materials as trained.
Control racing events from the central control station, including the operation of computer systems.
Enforce all ride rules and regulations before, during, and after operation.
Stop vehicles and de-board passengers during emergencies and shut down the race if major repairs are needed.
Keep the attraction area clean and free of debris.
Oversee a defined portion of the track and communicate with drivers using established signals such as flags and signs.
Ensure drivers safely enter and exit karts and provide assistance during lapping sessions.
Demonstrate exceptional guest service aligned with the company's core values.
Multitask effectively in a fast-paced environment.
Complete any additional tasks assigned by management.