GO Community Support Staff

Peckham, Inc.•Flint, MI

About The Position

Peckham is a mission-driven, award-winning social enterprise where we strive to provide world-class vocational rehabilitation to persons with disabilities and/or barriers to employment while providing excellent customer service to a diverse range of customers. One of Peckham’s core values is “People matter to us – A WHOLE LOT”, demonstrating our commitment to our people and the communities we serve. We strive to be people-centered in all we do. The Peckham GO Community Support staff will work closely with the GO Community Engagement Specialist and GO Coordinator. The Peckham GO Community Support Staff will work with young people in Flint, focusing on individuals aged 18-24. This role is responsible for supporting GO participants through workforce development, job placements and, paid work experiences. The Community Support Staff provides comprehensive skills training, including industry-recognized credentials and certifications in high-demand fields, as well as career exploration, assessment, planning, job preparedness, and job placement services. These services are aimed at overcoming barriers to successful employment or continuous educational opportunities within the community. The Community Support Staff must also maintain and cultivate strong relationships with employers, delivering the highest level of customer service to ensure participant success. This position is grant funded through June 2027.

Requirements

Associate's Degree or 3 years of relevant experience, or an equivalent combination of education and experience.
Demonstrated history of delivering excellent customer service, contributing to consistently high levels of client satisfaction.
Passing and maintaining security background checks.
Maintain an unrestricted Michigan driver’s license with a clear driving record.
Experienced in job development, employer engagement, and community networking.
Proficient with strong computer skills managing client records, documentation, and reporting.

Nice To Haves

Track record of successful job development.

Responsibilities

Provide individualized career exploration, assessment, evaluation, and consultation services to individuals with barriers to employment.
With other staff, deliver a comprehensive work readiness curriculum, including job preparedness, job-seeking skills training, job applications, phone etiquette, resume development, interviewing skills, and job search methods.
Develop and maintain business relationships with local employers to facilitate talent tours and employment opportunities for referrals.
Write detailed client objectives and create tailored plans to help referrals identify and overcome barriers to employment, including the identification of reasonable accommodations.
Coordinate and monitor Paid Work Experiences with community employers.
Offer follow-up and retention support services to clients and employers during active employment or ongoing education phases.
Represent Peckham at local business networking events and promote workplace diversity.
Provide individual counseling and crisis intervention as needed.
Hold students accountable for their behavior using pro-social and controlled behavior management practices.
Ensure all documentation, including Employer contracts, Work Experience forms, participant timesheets, and job retention services, is processed in accordance with Peckham, Inc. standards.
Develop and maintain professional relationships with referral sources, community partners, and funding sources.
Ensure compliance with program performance measures.
Develop and supervise programming for program participants.
Conduct regular activities related to vocational training and transition planning for college or careers.
Facilitate ongoing groups related to Cognitive Behavioral Therapy skills.
Accurately utilize computerized report systems for all participants and services.
Enroll referred students into the program and conduct orientation sessions for new students.
Maintain a safe and clean work environment.
Promote Peckham’s vision, values, culture, and commitment to excellent customer service to all team members, staff, customers, and stakeholders.
Organize and establish a highly motivated, career-oriented student-led organization to develop leadership, community service, and teamwork skills.
Enter data into GPMS, Workday and other databases for record keeping and data analysis, ensuring case notes are regularly updated.
Assist in maintaining organization-wide quality standards.