GM Manager Eugene Oregon

Andronico's Community Markets • Eugene, OR

244d

About The Position

Position Purpose: Exemplifies strong customer service in every aspect of the job. Directs and controls the operation of the General Merchandise (GM) Department, including supervising and training personnel to achieve sales and profit objectives.

Requirements

• Requires a retail background.
• Requires a thorough understanding of overall Company practices, policies and procedures.
• Requires strong written and oral communication skills, good leadership and interpersonal skills.
• Proven ability to manage people and maintain composure in dealing with customers, vendors and co-workers.
• Basic knowledge of employment laws and workplace practices required.
• Requires the ability to identify needs, problems, and opportunities and to make effective short and long term plans and implement them to maximize sales and gross margins.
• Requires basic knowledge of every position in the store.
• Requires knowledge of basic math and accounting and computer software.
• Requires knowledge and compliance with state, local and federal regulations.
• Must have extensive working knowledge of profit and loss statements.

Nice To Haves

• Knowledge of and ability to implement emergency procedures, including equipment and computer software malfunctions.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed division customer service goals.
• Plans, organizes and directs day-to-day operations of the General Merchandise (GM) and Lobby Departments.
• Conducts daily inspections of all GM sections and initiates corrective measures to ensure compliance with product quality, code date standards, sanitation, safety and security requirements.
• Maintains orderly and in stock conditions in back room and all GM and Lobby Department areas.
• Implements Company and Division operating and merchandising policies and practices for the GM and Lobby Departments.
• Controls shrink and damage to products.
• Establishes GM and Lobby Department operating procedures as required for implementation of Company and Division policies and procedures and/or Store Director directives.
• Implements emergency procedures in the event of equipment and computer software malfunction.
• Orders GM product and maintains inventory levels according to Division directives.
• Supervises the processing of all reclamation.
• Supervises and participates in receiving, storing, stocking, pricing and merchandising of all general merchandise products.
• Handles positive customer, vendor and associate relations.
• Engages in suggestive selling and other sales techniques.
• Directs, motivates, trains and participates in the hiring, transfer and selection of all GM Department personnel.
• Ensures that all associates are instructed in the proper performance of work duties and knowledgeable about Company policies and procedures.
• Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff and disciplinary action.
• Builds and maintains associate morale.
• Receives and effectively resolves customer complaints and reports to the Store Director, as appropriate.

Benefits

• Good attendance is required.
• Complies with and ensures compliance with Company grooming standards and dress code.

What This Job Offers

• Job Type: Full-time