GM/HBC Manager

Albertsons Companies • Dallas, TX

2d • Onsite

About The Position

Duties and Responsibilities Customer Service & Store Leadership
Maintain an atmosphere of enthusiastic customer awareness with a focus on fast and friendly service.
Assist customers by making product suggestions and engaging in suggestive selling techniques (telephone, intercom, and one‑on‑one interactions).
Answer and respond to incoming calls; resolve customer complaints and escalate to Store Director as needed.
Responsible for total store operations in the absence of the Store Director.
Plan daily GM operations and monitor production processes in alignment with company procedures and profitability goals.
Merchandising, Store Conditions & Display Standards
Build GM/HBC displays, rotate stock, and discard outdated or spoiled products.
Ensure cleanliness and organization of the work area and department.
Implement effective promotional and seasonal displays.
Maintain and follow all department standards and requirements.
Ensure proper code dating for all products within the department.
Inventory, Stocking & Ordering
Control inventory to maintain adequate product quantity, quality, and freshness.
Follow division directives for ordering GM products and maintaining inventory levels.
Stock and rotate product in accordance with company procedures.
Supervise reclamation processing and maintain orderly, in‑stock conditions in the back room and Drug Department areas.
Prepare sales and inventory reports, including physical inventory every six months.
Monitor shrink and control costs.
Team Leadership, Scheduling & Training
Monitor employee productivity and evaluate performance.
Schedule employees to ensure adequate coverage and service levels.
Maintain knowledge of duties performed by all department employees, including opening and closing tasks.
Supervise, train, and assign duties to department employees.
Train employees in store policies, sales techniques, and record‑keeping procedures.
Identify and develop employees with potential for advancement.
Initiate personnel actions such as pre‑employment interviews, transfers, promotions, and disciplinary measures.
Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
Equipment & Operational Standards
Safely use and operate equipment including pallet jacks, hand trucks, scissors, knives, and safety cutters.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast and friendly service.
• Assist customers by making product suggestions and engaging in suggestive selling techniques (telephone, intercom, and one‑on‑one interactions).
• Answer and respond to incoming calls; resolve customer complaints and escalate to Store Director as needed.
• Responsible for total store operations in the absence of the Store Director.
• Plan daily GM operations and monitor production processes in alignment with company procedures and profitability goals.
• Build GM/HBC displays, rotate stock, and discard outdated or spoiled products.
• Ensure cleanliness and organization of the work area and department.
• Implement effective promotional and seasonal displays.
• Maintain and follow all department standards and requirements.
• Ensure proper code dating for all products within the department.
• Control inventory to maintain adequate product quantity, quality, and freshness.
• Follow division directives for ordering GM products and maintaining inventory levels.
• Stock and rotate product in accordance with company procedures.
• Supervise reclamation processing and maintain orderly, in‑stock conditions in the back room and Drug Department areas.
• Prepare sales and inventory reports, including physical inventory every six months.
• Monitor shrink and control costs.
• Monitor employee productivity and evaluate performance.
• Schedule employees to ensure adequate coverage and service levels.
• Maintain knowledge of duties performed by all department employees, including opening and closing tasks.
• Supervise, train, and assign duties to department employees.
• Train employees in store policies, sales techniques, and record‑keeping procedures.
• Identify and develop employees with potential for advancement.
• Initiate personnel actions such as pre‑employment interviews, transfers, promotions, and disciplinary measures.
• Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Safely use and operate equipment including pallet jacks, hand trucks, scissors, knives, and safety cutters.

Benefits

• medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees