GM/HBC Manager

Albertsons Company-posted 4 months ago
Full-time
Tucson, AZ
Food and Beverage Retailers
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The position exemplifies strong customer service in every aspect of the job and directs and controls the operation of the Drug (General Merchandise) Department. This includes supervising and training personnel to achieve sales and profit objectives, as well as providing feedback and recommendations on operational issues and personnel decisions to the Store Director and Division management.

  • Champions Company and Division customer service programs to meet or exceed division customer service goals.
  • Responsible for total store operations in the absence of the Store Director.
  • Plans, organizes and directs day-to-day operations of the Drug Department, including customer service/lobby areas.
  • Conducts daily inspections of all Drug Department sections and initiates corrective measures to ensure compliance with product quality, code date standards, sanitation, safety and security requirements.
  • Implements Company and Division operating and merchandising policies and practices.
  • Controls shrink and establishes Drug Department operating procedures as required.
  • Orders general merchandise product and maintains inventory levels according to Division directives.
  • Supervises the processing of all reclamation and maintains orderly conditions in back room and all Drug Department areas.
  • Supervises receiving, storing, stocking, pricing and merchandising of all general merchandise products.
  • Monitors daily log sheet, purchase report, sales and labor.
  • Schedules Drug Department associates appropriately to ensure adequate coverage and service levels.
  • Directs, motivates, trains, and participates in the hiring, transfer and selection of all Drug Department personnel.
  • Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff and disciplinary action.
  • Communicates sales goals, department performance and sales opportunities to department associates and other members of management.
  • Answers and responds to incoming calls appropriately and resolves customer complaints.
  • Attends required training and sales meetings.
  • Builds and maintains positive associate morale.
  • Complies with and ensures compliance with all Company policies and procedures.
  • Maintains confidentiality concerning associates, store sales, and Company information.
  • Requires a retail background with prior management experience related to retail operations.
  • Requires strong written and oral communication skills.
  • Good leadership and interpersonal skills.
  • Proven ability to manage people and maintain composure in dealing with customers, vendors and co-workers.
  • Basic knowledge of employment laws and workplace practices.
  • Requires knowledge of basic math and accounting and computer software.
  • Strong business and financial knowledge.
  • Extensive working knowledge of profit and loss statements.
  • Ability to judge and react to business activity.
  • Must stand and walk for long periods of time.
  • Must reach, lift, stack and maneuver objects of varying dimensions and weights up to approximately 50 lbs.
  • Knowledge of and compliance with state, local and federal regulations.
  • Ability to implement emergency procedures, including equipment and computer software malfunctions.
  • Good attendance is required.
  • Occasional travel, including overnight travel, may be required.
  • Will be required to often work nights, weekends and holidays.
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