GM Digital Retail Platform (DRP) Business Operations & Performance Manager
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About The Position
This role is categorized as HYBRID. This means the successful candidate is expected to report to GM - Cadillac Tower three times per week, at minimum. GM continues to progress with the development and rollout of our all-new Digital Retail Platform (DRP) that delivers an omni-channel learning, shopping, and buying experience on the brand.com and Dealer websites. The platform enables customers to buy or lease their next vehicle with a Dealer 100% online, 100% in-store or any point in between. The DRP business team is seeking a Business Operations & Performance Manager to focus and deliver on two operational facets of the business. 1) Plan and run the business unit in conjunction with the Director – Digital Retail Platform (DRP) to drive and manage the effectiveness of our operation to best service our customers. This includes automotive consumers, GM Dealers and the Brands. 2) Collaborate with key stakeholders and internal partners to analyze and optimize business performance of the platform and to drive effectiveness, utilization and business results while delivering a world-class Customer Experience. This includes three distinct areas of focus for the business: website metrics & analytics, testing and research. You will play a critical role in managing the day-to-day operation and supporting your leaders to ultimately drive internal and external acceptance, advocacy and success of the platform for all customers. This position requires a customer-centric, digital and operations mindset, partnership with internal and external teams, automotive sales/retail and digital experience, and an understanding of GM department and Brand functions. The ideal candidate embodies GM’s Behaviors and can operate independently, effectively prioritize, manage change and ambiguity while dealing with the challenges associated with a new digital product and technology in a fast-paced environment while understanding the needs of the organization and Dealers.
