(USA) GM Coach (Non-Complex) - WM, Management

Walmart•Raleigh, NC

2d•Onsite

About The Position

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback (TourtoTeach), communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (for example, store of the community and community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area. Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
For facilities that sell firearms, acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Lead and develop teams effectively through teaching, training, active listening, store tours, feedback (TourtoTeach), communication, and collaboration on store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts, provide clear expectations and guidance for business solutions, and communicate business objectives to teams.
Model and demonstrate exceptional customer service standards, manage and support customer service initiatives, resolve customer needs, complaints, and issues, and implement action plans for process improvement.
Drive financial performance and sales by reviewing P&L statements, managing budgeting, forecasting, and expense control, monitoring merchandise presentation, inventory flow, and operational processes, and developing action plans to mitigate shrink.
Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting expectations, providing recognition, promoting a belonging mindset, and recruiting qualified associates.
Coordinate, complete, and oversee job-related activities by developing stakeholder relationships, supporting plans, identifying goals, building accountability, measuring progress, addressing improvement opportunities, and promoting continuous learning.
Ensure compliance with company policies and procedures, support company mission, values, and ethics, implement action plans, utilize the Open Door Policy, and provide guidance on business processes.
Build high-performing teams, embrace diversity, create an inclusive workplace, and foster opportunities for associates to thrive.
Work collaboratively, build strong relationships, and communicate with impact to motivate and influence.
Attract and retain talent, empower and develop associates, and recognize contributions and accomplishments.
Maintain and promote high standards of integrity, ethics, and compliance, model Walmart values, hold self and others accountable, and support Walmart's regenerative company goals.
Act in a selfless, humble, self-aware, honest, fair, and transparent manner.
Deliver results with a customer-first approach, adapt to customer shopping habits, and apply EDLP and EDLC business models.
Make data-driven decisions, balance priorities, and consider all stakeholders (customers, associates, shareholders, suppliers, partners, communities).
Display curiosity, desire to learn, take calculated risks, demonstrate courage and resilience, and encourage learning from mistakes.
Drive continuous improvements, adopt new technologies and skills, and support others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision, dental coverage)
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)