(USA) GM Coach

Walmart • High Point, NC

18h • Onsite

About The Position

The GM Coach leads and develops teams effectively through teaching, training, active listening, touring stores, and providing feedback (TourtoTeach). They communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, and providing clear expectations and guidance to implement business solutions. The role involves modeling and demonstrating exceptional customer service standards, managing and supporting customer service initiatives (e.g., store of the community, community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, and developing and implementing action plans for process improvement. The GM Coach drives the financial performance and sales of the designated store area by reviewing P&L statements, managing and assisting in budgeting, forecasting, and controlling expenses, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and achieve sales and profit goals. They provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently, promoting a belonging mindset, and recruiting and developing qualified associates. The position also involves coordinating, completing, and overseeing job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, identifying improvement opportunities, and demonstrating adaptability. They ensure compliance with company policies and procedures, support the company mission, values, and standards of ethics and integrity, and utilize the Open Door Policy. The role emphasizes 'Respect the Individual' by building high-performing teams, embracing differences, creating an inclusive workplace, and developing talent. It also stresses 'Act with Integrity' by maintaining high standards, modeling Walmart values, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company. Furthermore, it focuses on 'Serve Our Customers and Members' by prioritizing customers, adapting to shopping habits, applying EDLP and EDLC business models, and making data-driven decisions, and 'Strive for Excellence' by displaying curiosity, taking calculated risks, driving continuous improvements, and adopting new technologies.

Requirements

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

• Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback (TourtoTeach), communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (for example, store of the community and community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
• Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
• Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees