GlobalLINK Client Implementation & Service - LINK, Officer

State Street • Clifton, NJ

6d • $65,000 - $106,250

About The Position

Globallink Client Implementation & Service, Officer Who we are looking for The Client Onboarding Function within GlobalLINK is key to the success of the organization. This role acts as a valued partner to the Client Acquisitions, Product Sales, Contract Administration and Support Teams in the onboarding of GlobalLINK clients, addressing inquiries and ensuring all elements of the onboarding process have been completed in an accurate and timely manner. Why this role is important to us ` The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions that are straightforward and scalable. Join us if making your mark in the financial services industry from day one is a challenge you are up for. What you will be responsible for As a GlobalLINK Client Implementation & Service, Officer , you will Assist in the development, documentation, and management of a controlled, efficient and standardized Client Platform Onboarding process for GlobalLINK Advance the current Operating Model through transformation initiatives to prove the process and develop higher performing Client Onboarding teams. Responsible for the day-to-day platform onboarding operations. Participate in multiple project initiatives designed to enhance workflow and reduce risk. Liaise with systems personnel, and key business stake holders to identify and prioritize systems initiatives designed to improve GlobalLINK Platform onboarding. Develop and maintain effective working relationships with key stake holders across business lines to ensure effective contribution to project goals and objectives. Partner with global counterparts to implement and maintain a standardized platform onboarding process. Proactively identify and incorporate best practices ensuring process consistency across onboarding teams ensuring global process standardization of onboarding tasks. Continuously identify and implement opportunities to improve service quality and operating efficiency, and mitigate relational risk Be accountable for the various technology initiatives associated with client onboarding.

Requirements

• Advanced Excel experience will be considered a strong plus.
• Team player with flexibility and adaptability to change.
• Strong problem solving, and decision-making skills.
• Strong verbal and written communications skills.
• Takes ownership of issues and see them to resolution.
• BS/BA degree required
• 3+ years’ operations, finance, compliance, or business risk experience in the financial services industry and overall understanding of financial products, specifically GlobalLINK products
• Familiar with GlobaLINK technology and infrastructure, specifically focused on LINK application
• Superior communication and organization skills supported by a strong customer service orientation and the ability to work in a global team environment
• Excellent writing, project management, data management and reporting skills
• Ability to evaluate a detailed workflow process and work with business stakeholders to develop and improve processes, including prioritization and execution of initiatives
• Previous client relationship management and project management experience
• Ability to manage multiple priorities with simultaneous deadlines
• Conduct business in an ethical manner while displaying personal and corporate integrity

Responsibilities

• Assist in the development, documentation, and management of a controlled, efficient and standardized Client Platform Onboarding process for GlobalLINK
• Advance the current Operating Model through transformation initiatives to prove the process and develop higher performing Client Onboarding teams.
• Responsible for the day-to-day platform onboarding operations.
• Participate in multiple project initiatives designed to enhance workflow and reduce risk.
• Liaise with systems personnel, and key business stake holders to identify and prioritize systems initiatives designed to improve GlobalLINK Platform onboarding.
• Develop and maintain effective working relationships with key stake holders across business lines to ensure effective contribution to project goals and objectives.
• Partner with global counterparts to implement and maintain a standardized platform onboarding process.
• Proactively identify and incorporate best practices ensuring process consistency across onboarding teams ensuring global process standardization of onboarding tasks.
• Continuously identify and implement opportunities to improve service quality and operating efficiency, and mitigate relational risk
• Be accountable for the various technology initiatives associated with client onboarding.

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
• For a full overview, visit https://hrportal.ehr.com/statestreet/Home

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level