Global Workforce Screening Senior Associate - Regional Quality

JPMorgan Chase•Plano, TX

About The Position

Global Workforce Screening team is part of Global Security at JPMorgan Chase and responsible for screening. Workforce Screening conducts background checks on new hires and rescreening of current employees and contingent workers, in partnership with Human Resources and Global Supplier Services. This function helps protect the firm’s assets, reputation, employees, and clients pursuant to firm policy and regulatory standards. As a Regional Quality Associate, you play a vital conducting quality reviews to ensure adherence to operating procedures. Ensure processes meet necessary quality standards. This role involves inspecting, testing, and evaluating process to ensure compliance with company and industry standards. Execute on activities independently to ensure systems and processes meet defined quality standards. Analyze quality results, identify root cause, suggest solution to problems and identify improvement opportunities. Recommend quality reviews to identify and prevent errors (proactively or reactively).

Requirements

Work experience in banking or financial services industry
Strong knowledge of quality control standards
Ability to implement quality control to ensure processes meet established standards & specification
Ensure compliance with standards, regulation, policies and procedure. Stay up-to-date with all related changes.
Understand systems and various Screening workflows
Proficiency in Microsoft office, intermediate Excel skills

Nice To Haves

Certification in quality control (e.g., Six Sigma, ISO 9001) is a plus
Excellent communication and interpersonal skills
Leadership and decision-making ability
Time management and organizational skills
Strong analytical and problem-solving skills

Responsibilities

Participate in execution of quality management for screening function; adhere to quality control procedures and standards
Conduct analysis of complex cases and identify next steps & case closure; decision maker for eligibility of hire/engagement
Manage case queue in accordance with SLA processing time and quality control
Analyze quality data and metrics to identify trends, root causes of quality issues and opportunity for improvement
Collaborate with leadership and functional team to recommend enhancements and best practices
Stay abreast of complex processes internally & externally with third parties
Document and report findings and recommend follow up actions, when necessary
Maintain accurate records of quality control processes, inspections, and results
Mentor production staff on quality control procedures and best practices
Understand various work streams of screening operations
Ensure compliance with industry regulations and company policies
Prepare metrics and monthly summary of issues/inquiries