AIG-posted 3 months ago
Mid Level
Jeffersonville, IN
5,001-10,000 employees

The role of the Global Warranty Business and Client operation specialist is critical to our day-to-day operations and will have ownership over all reporting and analysis for assigned countries (and/ or) programs. The role is to ensure the right controls are in place for all processes and activities related to monthly reconciliation of the business.

  • Support and develop Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives.
  • Collaborate with Operations leadership to define business requirements for a project or a process improvement.
  • Ownership of monthly Premium Booking/Collections reconciliation for specific countries, regions or programs assigned.
  • Identify root causes and solutions; work with Operations leadership, SMEs and support staff to define short- and longer-term required improvements.
  • Work with Operations counterparts & business leadership to ensure requirements are accurately captured.
  • Facilitate system updates, collaborate with cross-functional teams and support user acceptance testing to ensure that solutions meet the business needs.
  • Contribute to project documentation such as business process documentation and other process workflow diagrams as required.
  • Support assigned business as usual and recurring standard processes, including new product introduction, product pricing revisions, system error reviews & corrections and quarterly business reviews.
  • Experience with technical tools leveraged in operations, IT and project management, specifically: SQL, Excel, Jira & database experience.
  • Bachelor's degree in business administration, computer sciences, or work experience equivalent.
  • 6+ years of experience in operations in the Warranty space.
  • Excellent time management, communication and organizational skills.
  • Experience supporting requirements gathering, analysis and documentation.
  • Strong analytical and problem-solving skills, with the ability to execute effective operational plans.
  • Proven ability to work effectively with internal and external stakeholders at all levels of a large-scale organization.
  • Comprehensive benefits package focused on health, wellbeing and financial security.
  • Professional development opportunities.
  • Volunteer Time Off and Matching Grants Programs.
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