Global Warranty Advisor

BRP•Sturtevant, WI

11d•Hybrid

About The Position

Global Warranty Advisor, Powersports We’re looking for a Global Warranty Advisor, Powersports to join BRP’s Warranty team. Reporting to the Warranty Team Lead, you’ll ensure accuracy, integrity, and compliance of warranty operations across BRP and our dealer network. You’ll act as both an auditor and Subject Matter Expert (SME), supporting internal teams and external partners while promoting a culture of quality and accountability. BECOME PART OF OUR TEAM Here at BRP, we’re creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams’ exceptional expertise. Want to bring your true self on this adventure?

Requirements

4+ plus years of relevant experience in Powersports, Automotive or Warranty.
Proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with ability to create, edit, and manage documents, spreadsheets, and presentations.
Strong typing skills (speed and accuracy)
Advanced analytical and investigative skills with a strong attention to detail.
Excellent verbal and written communication; able to clearly explain decisions and influence across varied audiences.
Calm and diplomatic in high-pressure situations with a focus on facts, fairness, and professionalism.
Strong organizational skills and the ability to work autonomously in a fast-paced, multicultural environment.
Process-driven with a continuous improvement mindset.
Required to work onsite in the Sturtevant, WI office 50% of the time, or the equivalent of 5 days per 2 weeks and travel up to 10% of the year.

Nice To Haves

Technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics.
Previous warranty experience.
Experience with Adobe Illustrator and other design tools preferred.
Experienced in technical writing, including documentation, process guides, and clear instructional materials.
Familiarity with BRP products.
Do you have other qualifications? Tell us what is unique about you that is a great addition to the team.

Responsibilities

Evaluate, approve, or deny warranty and goodwill claims based on BRP policies.
Maintain accurate records and identify non-compliance or misuse.
Use audit tools and data to detect trends, inconsistencies, and training needs.
Build audit cases, communicate findings, and collaborate with dealers to correct issues.
Serve as the primary resource for escalated warranty questions.
Provide clear, consistent policy guidance across phone, email, chat, and case systems.
Recommend policy improvements based on recurring challenges.
Lead training on warranty accuracy, policy updates, and audit insights.
Host learning sessions and create/update documentation and knowledge articles.
Prepare audit reports and identify opportunities to improve compliance and processes.
Work with cross-functional teams on system and procedure enhancements.
Stay current on BRP products, bulletins, diagnostics, and required trainings.