Global Voice of the Customer Fleet

Ford Motor • Allen Park, MI

7d • $112,680 - $212,760 • Hybrid

About The Position

Global Voice of the Customer Fleet We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... The Global Voice of the Customer Fleet (VoCF) Supervisor is responsible for ensuring the highest levels of vehicle quality through rigorous real-world fleet testing and global process refinement. This role leads the strategy for identifying and resolving potential customer concerns before a vehicle reaches the market by overseeing fleet operations, technical testing, and global data modernization. This leadership role is critical to achieving launch excellence by validating vehicle performance in real-world environments. The Supervisor will drive success by leading, mentoring, and empowering a high-performing team and will collaborate cross-functionally to ensure new models meet Ford’s quality standards.

Requirements

• Bachelor of Science degree
• 4+ Years of experience in Vehicle Operations, Quality, or Product Development.
• 4+ Years of experience with vehicle testing methodologies and quality data analysis.
• 4+ years of experience with issue management systems and engineering change control.
• 2+ years of experience with team leadership

Nice To Haves

• Master of Science degree in Engineering or Business.
• Six Sigma Black Belt certification
• 6+ Years of experience in Manufacturing Quality, Vehicle Testing, or Launch Management.
• 3+ Years of Leadership or Supervisory level experience.
• Experience with Electric Vehicle (EV) testing protocols and high-mileage durability standards.
• Demonstrated experience in digital transformation or modernizing data collection systems.
• Strong understanding of statistical problem-solving disciplines.
• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and Project Management tools.

Responsibilities

• Global Strategy & Leadership: Serve as the global lead for VoCF fleet regions, ensuring alignment of testing standards across all markets.
• Data Analytics and Modernization: Lead the modernization of data collection and analytical systems to accelerate issue detection and resolution. Lead high-impact special projects with cross-functional teams on predictive quality metrics and reaction procedures.
• Operations & Resource Management: Oversee yearly departmental budgets and the administration of Purchase Orders (POs). Manage the inventory and deployment of vehicle data recorders and ensure global test facilities are equipped for modern requirements, including Electric Vehicle (EV) testing and high-mileage emissions teardowns.
• Launch Control & Technical Testing: Manage specialized portable test equipment, including mobile wind tunnels, environmental chambers, and Squeak & Rattle (S&R) tools across multiple launches.
• Quality Process Improvement: Maintain and evolve the Voice of the Customer Fleet section of the Launch Quality Operating System (LQOS). Proactively implement "lessons learned" from field service actions to update testing processes and inspection checklists.
• Issue Resolution & Integration: Oversee the process of addressing concerns raised by early customer feedback vehicles. Ensure these issues are documented, dimensioned, and resolved by the appropriate engineering teams prior to the official launch.
• Facility & Equipment Readiness: Ensure all necessary resources and diagnostic tools are available for the global fleet teams to execute high-mileage, environmental, and special testing.
• Reporting & Communication: Proactively identify and communicate quality risks discovered during fleet testing to senior leadership. Clearly articulate the status of fleet health and the resolution progress of critical customer-facing issues.
• Team Leadership: Responsibly allocate team resources across different programs based on workload and technical requirements. Manage personnel functions, including professional development and technical training.
• Collaboration: Work extensively and cross-functionally with Launch Specialists, Product Development, and leadership spanning all levels to drive integrated quality solutions.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager