Global Technology Services Group Technician

UPS • Bronx, NY

362d • $23 - $38

About The Position

This is not a remote or flex location position; employee is required to come into the facility for their regular schedule. Job Level: Technician II. Internal Grade Salary: 009. Work Schedule: Monday - Friday, 8-hour workday, 4 am - 12:30 PM. The internal job posting will close on Tuesday, January 7th at 11:59 PM EDT. Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Requirements

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
• Applies experience and skills to complete assigned work within own area of expertise.
• Works within standard operating procedures and/or scientific methods.
• Works with a moderate degree of supervision.

Responsibilities

• Ensures the successful execution and implementation of customized solutions and organizational initiatives.
• Leverages advanced root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and partner vendor relationships.
• Leads, manages, and coordinates the delivery of an exceptional customer experience for all IT services, support, and project deployments.
• May require coding, programming, and/or integration with external customer technology and systems.
• Responsible for daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources.
• Provides technical training and development to departmental resources and customers.
• Plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Establishes and maintains professional working relationships with customers through face-to-face engagement.
• Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Couriers and Messengers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees