Global Technology Services Group Tech II
About The Position
Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7. Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training. Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.
Requirements
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
- Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
- Applies experience and skills to complete assigned work within own area of expertise.
- Works within standard operating procedures and/or scientific methods.
Responsibilities
- Ensures the successful execution and implementation of customized solutions and organizational initiatives.
- Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
- Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources.
- Provides technical training and development to departmental resources and customers.
- Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
- Applies approved principles for evaluating and setting goals and measures to deliver results.
- Establishes and maintains professional working relationships with customers.
- Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.
- Performs technical, analytical, or maintenance work.
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
