Global Technical Support Engineer

Schneider Electric

10h

About The Position

Did you know that commercial buildings represent about 33% of the world’s total energy consumption? They’re also the places where people spend most of their indoor time. To operate efficiently, buildings need a smart “brain” that connects thousands of data points and coordinates systems like HVAC, lighting, access control, and more.
At Schneider Electric, our Buildings business delivers this capability through EcoStruxure Building, an advanced platform that turns buildings into smarter, greener and more human‑centric spaces. By joining us, you contribute directly to the evolution of intelligent buildings and to a more sustainable future.
What this team does and why it matters
The Global Expert Technical Support Group is a collaborative and fast‑growing environment where you can expand your technical expertise and explore a variety of career paths within Schneider Electric. You will support professionals such as electricians, application engineers, building controls specialists and sales teams as they select, integrate, operate and troubleshoot energy, power and building management systems. These systems range from simple metering solutions to highly complex and mission‑critical environments.
You will also work closely with our global R&D teams across several continents, partnering with software and hardware engineers to enhance our products and contribute to future innovations. This role is ideal if you enjoy solving meaningful technical challenges and want to make a direct impact on solutions used worldwide.
What you'll be doing
In this role, you will handle advanced technical challenges across a wide range of building management and energy systems. You will be responsible for diagnosing issues, supporting field teams, and contributing to product improvements. Your work will have a direct impact on system reliability, customer satisfaction and continuous product enhancement.

Requirements

• Degree in electrical engineering, building automation, computer science or an equivalent background
• Strong track record in troubleshooting and diagnosing complex issues involving software, hardware, networks or databases
• Knowledge of electrical or power systems
• Practical exposure to building automation or HVAC control environments
• Comfort working with Windows operating systems and IP‑based communication networks
• Familiarity with building management protocols such as BACnet, LON or Modbus
• Collaborative mindset and ease working with multidisciplinary technical teams
• Clear, confident communication skills, written and verbal
• Curiosity, analytical thinking and adaptability in a dynamic environment
• Ease interacting with professionals from varied technical backgrounds
• Openness to occasional international travel
• Fluency in French & English

Nice To Haves

• Experience commissioning building management systems
• Advanced technical support experience, on site or remotely
• Exposure to cloud architectures or modern application platforms
• Knowledge of programming or scripting languages such as C++, C, MySQL, Java or Python
• Familiarity with Schneider Electric automation solutions
• Understanding of programmable logic controllers (PLCs)
• Experience with Tridium Niagara
• Knowledge of I/A Series controls
• Experience with Workplace Tech and related tools

Responsibilities

• Resolving complex technical issues escalated by customers, Application Engineers, Sales teams and internal Engineering groups
• Identifying and qualifying product defects, and collaborating with Engineering teams to help them understand, reproduce and resolve these issues
• Tracking and documenting cases through our CRM system to ensure clear communication and traceability
• Researching technical problems, documenting findings and sharing solutions with the wider team
• Designing, planning, researching, evaluating and testing advanced systems used to monitor and control electrical and building management equipment
• Remotely connecting to customer installations to perform diagnostics, troubleshooting and system health checks
• Managing priorities for critical site escalations, particularly those involving Global Strategic Accounts and key partners
• Performing additional duties as required to support team objectives and customer needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level