Global Tech Services Senior Manager

Ashley Furniture • Tampa, FL

73d

About The Position

The Global Tech Services Senior Manager drives the efficient and high-quality operation of Tech Services across multiple assigned sites or a large complex location. This position develops and maintains IT-related tech services for multiple Ashley locations, providing both technical and strategic direction for daily operational activities. The Sr. Manager collaborates with regional leadership to identify and implement cost-effective technology solutions. This position helps develop IT policies, procedures, and best practices while ensuring consistent execution across assigned locations.

Requirements

• Bachelor Degree in Information Systems, Computer Science and/or Engineering preferred
• 7 years' experience in Information Systems in area of managed specialty (infrastructure, applications, operations, development)
• Supervisory/Management experience

Nice To Haves

• Knowledge of ITIL Framework
• Computer Infrastructure Technologies
• Application of business process knowledge
• Functional Application expertise
• Demonstrated ability to lead complex programs/projects
• Demonstrated ability to successfully develop, coach, mentor and manage performance of others
• Effective time management and organizational skills
• Work independently as well as in a team environment
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Strong attention to detail
• Business and Technical Problem Solving
• Effective at communicating and presenting ideas to management, customers and end users
• Demonstrates both technical and supervisory leadership
• Capable of developing a short and long range plans for areas of responsibility
• Working knowledge of Continuous Improvement methodologies
• Ability to perform under strong demands in a fast-paced environment
• Displays empathy, understanding and patience with employees and external customers
• Respond professionally in situations with difficult employee/vendor/customer issues or inquiries

Responsibilities

• Plan and direct IT operations across multiple sites or a large complex location to meet quality standards and business needs. Develop work requirements and goals within regional guidelines.
• Analyze problems and formulate solutions that optimize operations across locations.
• Oversee multi-site tech services operations and infrastructure. Develop and standardize operational procedures across locations, oversee system testing, and ensure proper documentation. Establish monitoring protocols and lead major incident response efforts.
• Manage application lifecycle across multiple sites, providing direction for enhancements and upgrades.
• Develop and implement security processes and policies across assigned locations. Oversee security training programs and lead regional disaster recovery planning.
• Drive process improvements across multiple sites. Collaborate with other IT leaders to establish and implement best practices.
• Develop and implement standardized reporting processes. Present regular updates to regional leadership on operations, projects, and strategic initiatives.
• Align IT implementation plans with regional business strategies while ensuring global standards compliance.
• Manage regional vendor relationships and technology investment portfolio.
• Develop and maintain relationships with regional stakeholders to align IT initiatives with business objectives.
• Contribute to IT strategy development and provide recommendations to senior leadership.
• Evaluate emerging technologies and develop implementation strategies for regional adoption.
• Manage site managers and team leads, including organizational development and succession planning.
• Oversee resource allocation across multiple sites or teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Furniture and Related Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees