Global Support Operations Associate

Via • New York, NY

119d • $65,000 - $85,000

About The Position

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Global Support Operations Associate, you will have the opportunity to gain broad exposure to entrepreneurship, service operations management, and product / process development. You will work directly with our Operations teams on exciting projects that directly impact our riders and drivers.

Requirements

• Minimum of 1 year of experience at a startup, consulting firm, or in a similarly fast-paced environment
• Excellent at prioritization; you understand how to get the highest ROI from your work
• Meticulous and vigilant, with a high level of attention to detail
• Team player that thrives working with diverse teams across all Via offices
• Analytical and obsessed with numbers; you’re comfortable manipulating data with platforms such as Excel, Tableau, and/or Looker; SQL experience a plus
• Problem solver; you don’t accept the status quo and are always looking for creative solutions
• Excellent and efficient communicator with a knack for always finding the right tone

Responsibilities

• Develop scalable solutions to address issues faced by Via’s riders, drivers, and internal operations team members
• Uncover opportunities for efficiency and execute changes to realize improvements in both user experience and financial performance
• Serve as point of contact for leads of Via’s central operations teams, preempting and responding to operational issues
• Conduct in-depth research and analysis ensuring high quality standards are maintained as Via expands to additional markets
• Contribute to product development, both internal and customer-facing
• Create and implement online service solutions for new and existing lines of business
• Utilize proprietary technology to monitor Via’s operation in real time, ensure its smooth execution, and identify opportunities for improvement

Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills
• Salary Range: $65,000 - $85,000 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees