Global Strategic Accounts Program Manager

The businesses of Merck KGaA, Darmstadt, Germany•Burlington, MA

About The Position

Work Your Magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: As a Global Strategic Accounts (GSA) Program Manager in the Process Solution Business Unit within the (GSA) organization, you will play a critical role in leveraging customer and market insights to develop and execute strategic programs with key customers, focusing on long-term, mutually beneficial goals. Collaborating with Commercial Teams, internal Business Partners, and strategic accounts, you will enhance customer satisfaction through differentiated services.

Requirements

Bachelor’s Degree or equivalent and 3-5+ years’ experience working in the pharma or Biopharma industry, in Commercial/R&D/Marketing/Manufacturing, Supply or in a related PMO role
The role will require some (<10-15%) domestic and international travel
Broad experience in managing complex projects in a matrix organization, with customers and across boundaries
Strong written and verbal skills including communication at the Executive level, presentation skills and the ability to build cross-functional collaboration, and influence without direct authority

Nice To Haves

Proficient in analyzing highly complex business processes as well as data sets and effectively simplifying them into clear, actionable insights
Strong proficiency in business intelligence (BI) tools such as Power BI, Tableau, or others for building interactive dashboards
Role can be based anywhere in the US, preferably on the East Coast

Responsibilities

Serve as the customer point of contact to oversee all strategic initiatives and ensure its execution through a tactical plan
Supporting achievement of the cluster sales targets
Leading Global strategic initiatives from multiples sites
Establishing an Account Governance structure
Enabling Molecule Mapping and Opportunity Pipeline Management
Updating strategic account plans with Commercial Teams
Initiate early engagement on differentiated services (could be customized services) in areas like Digitalization and / or Sustainability, AI, etc.
Provide sales insights for tactical plans, and manage multiple projects using project management tools to ensure timely and quality delivery based on customer’s requirements.