Global Signage & Wayfinding Guidelines Sr. Design Program Manager, Workplace Design

Amazon • Arlington, VA

3d

About The Position

The Workplace Design Guidelines and Standards team is looking for an experienced
Senior Design Program Manager with strong cross-functional leadership skills to
own the creation, implementation, and ongoing refinement of Amazon’s Global
Signage and Wayfinding Guidelines. The Workplace Guidelines and Standards team’s
mission is to deliver best-in-class, fully-integrated, accessible, and easily
navigable documentation supporting the consistent design and delivery of
corporate workplaces. This team ensures design practices align with Amazon’s
high standards for corporate space, focusing on both innovative solutions and
practical application across various design disciplines. As a Sr Design PM, you
will have direct responsibility for coordinating with a wide variety of
cross-functional partners to develop guidelines to support new design solutions.
You will act as a Subject Matter Expert, consulting with Concept Designers and
Design & Construction delivery teams. You will integrate constraints and
requirements from cross-functional stakeholders into efficient, scalable
globally-relevant documentation that is accessible, customer-friendly, and
secure. With your global and regional teammates, you will evaluate and
prioritize projects in response to customer needs and technical team inputs.
You'll spend your days translating design intent into clear, actionable
guidelines that help execution teams deliver spaces aligned with Amazon's
standards. This means reviewing design documents, creating visual and written
instructions, and sometimes bridging gaps by authoring new content or engaging
consultants. You'll balance multiple conversations, stakeholder feedback, and
design options while working autonomously in a fast-paced environment. Your
attention to detail simplifies complex problems, and as a senior leader, you'll
role model best practices and influence across all organizational levels to
overcome obstacles and deliver results.
Our Global Real Estate and Facilities team is a global network of design
professionals dedicated to creating exceptional workplace environments. We're
passionate about designing spaces that inspire creativity, support
collaboration, and enhance employee well-being across more than 60 countries.
Our team combines strategic vision with meticulous attention to detail to
deliver world-class workplace experiences.
Amazon embraces diversity and inclusion through employee-led affinity groups,
innovative benefits, and ongoing learning experiences. The team values work-life
balance and encourages employees to find their own balance between work and
personal lives. Mentorship and career growth are also prioritized, with a focus
on knowledge sharing and providing development opportunities.

Requirements

• Intermediate to advanced experience with Adobe Creative Suite, Box, Microsoft Office, and Smartsheet.
• Working knowledge of building codes and accessibility standards.
• Strong behaviors in critical thinking, problem solving, issue resolution, risk assessment, and high attention-to-detail.
• Experience in managing and updating design standards and guidelines on a global scale.
• Experience in digital asset management.
• Experience working in a matrixed organization.
• Have an available online portfolio
• Experience understanding needs of business and end customers and translating them into right solutions
• 5+ years of design program management experience
• Experience as an Architect, Engineer, Construction Manager, Development Manager, Owner's project management representative or in other Commercial Development and Construction related disciplines

Nice To Haves

• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
• Knowledge of project management tools and methodologies (agile to waterfall)
• Bachelor's degree in in graphic design, industrial design, digital communications design, visual arts, mass communications, art, or equivalent
• PMP, or PMP certificate

Responsibilities

• Act as a Guidelines Subject Matter Expert (SME), evaluating change requests and participating in the development of change justifications.
• Develop, drive adoption of, and maintain tools and procedures to accelerate the organization’s ability to adapt to changing priorities and urgent requests.
• Develop, or work with vendors to develop, standard specifications and guideline documents.
• Collaborate with peers across regions to elevate regional differences to a global perspective.
• Own the roadmap for developing and publishing Signage and Wayfinding guidelines and standards.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level