Global Services Quality Leader

GE Vernova • Atlanta, GA

9d

About The Position

Global Services Quality Leader will lead a team of Region Quality Directors, Customer Quality Leaders and Field Quality Managers and be accountable for improving Quality outcomes for our customers and field services teams.

Requirements

• For roles outside of the USA- This role requires significant experience in the Quality & Quality Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
• For roles in USA - Master's degree from an accredited university or college (or a high school diploma / GED with at least 10 years of experience in Job Family Group(s)/Function(s)).
• Expertise in structured problem solving methodologies (such as A3, 8D, PSR, TapRooT, Shainin etc) and familiarity with GEV Lean Operating Method tools (MOR, Hoshin, Roadmap, Daily Management and Kaizen)
• Proven track record in leading global quality transformations (people, process and systems) and driving enterprise-level improvements to improve customer experience
• Knowledge of engineering, manufacturing, and supply chain processes, with deeper experience in field service-based businesses
• Experience supporting diverse customer bases and cross-functional teams across multiple regions, with high level of adaptability and resilience in managing complex, global challenges

Nice To Haves

• Systems Thinking : Ability to see how changes in one part of the process affect the entire value stream.
• Influencing Skills : Proven ability to lead change across functions without direct hierarchical authority.
• Data-Driven : A passion for using data to find the "signal in the noise" and prioritize the most impactful projects.
• Resilience : The tenacity to challenge the status quo and maintain high standards even under delivery pressure.
• This job will require travel >25% , may vary depending on location

Responsibilities

• Strategic Leadership: Lead the implementation of a cohesive quality vision – in line with our Zero Defect Framework – with Customer and Field Services teams at its core
• Drive transformational initiatives to improve read across for regions, reliability for our product, capability of our processes and reduction in cost of poor quality
• Define and own enterprise quality goals, KPIs, and improvement initiatives
• Customer Engagement: Engage in largest customer issues and ensure RCAs and corrective actions are sufficient and deployed globally
• Represent the business on quality matters with customers, regulators, and external partners
• Partner with Customer Services Engineering and improve speed and quality of issue resolution, inclusive of enhanced technical support through advanced tools and AI
• Internal Focus Areas: Operationalize framework for early identification High Risk Defect to meet reduction targets for Customer Events and Days-Lost-Generation (DLG)
• Support Successful Outage Score Improvement target for One Field Services, by avoiding repeat escapes that contribute to quality defects including – 1st attempt start-up failure, trips post start etc
• Lead the deployment of new Customer Experience MOR for Global Services and drive improvement in the Customer Experience Score
• Partner with ITR Region Leaders and OFS Region GMs, to develop and execute an action-plan to improve Glint survey score for Quality for the front-lines
• Lead the roll-out of “EXECUTE” Zero Defect Framework for One Field Services and partner cross-functionally to improvement the same for “WIN-DESIGN-BUY-BUILD”
• Team Development: Lead, develop, and inspire a multi-regional, highly mature quality organization
• Enhance the culture of breakthrough thinking and adoption of GEV lean operating method tools

Benefits

• medical
• dental
• vision
• prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off

What This Job Offers

• Job Type: Full-time
• Career Level: Director