Global Services Project Office Portfolio Director (Remote)

First Citizens Bank • Raleigh, NC

415d • $129,848 - $173,130 • Remote

About The Position

The Global Services Program Office Portfolio Director is a remote role responsible for overseeing strategic changes and operational oversight for First Citizens' Global Services locations, including India. This position plays a crucial role in aligning the GSPO's initiatives with the organization's strategic goals, managing a portfolio of projects, and fostering collaboration across various teams.

Requirements

• Bachelor's Degree and 8 years of Business Strategy, Project Planning, and Financial Services Industry experience, or High School Diploma/GED and 12 years of relevant experience.
• Minimum 10 years of experience in managing programs or projects.
• Proven track record of successfully managing multiple projects and programs simultaneously, preferably in Global Business Services or GSPO construct.
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and leadership skills.
• Drive strategic direction and possess strong organizational skills.
• Business acumen and knowledge in the Financial Services Industry.
• Proficient in MS Office.

Nice To Haves

• MBA degree.
• Lean Six Sigma experience or certification.
• Financial or accounting experience.

Responsibilities

• Develop and execute the GSPO's strategic plan, aligning with overall business objectives.
• Manage the GSPO's entire lifecycle including Strategy, Demand, Transition Management, and Operational Governance.
• Prioritize and manage a portfolio of initiatives, ensuring efficient resource allocation and timely delivery.
• Collaborate with business leaders to identify opportunities for growth and innovation within the GSPO.
• Manage global initiatives emerging from GS strategies and priorities.
• Establish and maintain robust GSPO processes, standards, and templates.
• Ensure adherence to regulatory requirements and industry best practices.
• Track key metrics, analyze data, and generate reports to measure portfolio and entity performance.
• Understand entity level risks, controls, and gaps and develop mitigation plans.
• Provide guidance and support to business and key stakeholders.
• Foster a collaborative and innovative culture within the GSPO team.
• Build strong relationships with key stakeholders, including business leaders and external partners.
• Effectively communicate GSPO initiatives, progress, and challenges to stakeholders at all levels.
• Negotiate and influence stakeholders to ensure alignment with GSPO goals.
• Collaborate with various teams to ensure alignment and execution of Global Services priorities.

Benefits

• Comprehensive benefits program for full-time associates (20+ hours).
• Customized offerings designed to support families.
• Variable incentives, bonuses, and other awards as outlined in the offer of employment.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED