Global Service Tech I

Ashley Furniture • Saltillo, MS

82d

About The Position

We are seeking a Global Services Tech I to provide comprehensive technical support for end-users across our organization. This role focuses on hardware/software troubleshooting, device deployment, and IT asset management while delivering exceptional customer service.

Requirements

• Technical support experience
• Hardware/software troubleshooting skills
• Strong customer service orientation
• Basic networking knowledge
• Equipment maintenance experience
• Desktop imaging and deployment
• Printer system maintenance
• Network cabling experience
• Asset management
• Ticketing system proficiency
• Excellent communication abilities
• Problem-solving capabilities
• Team collaboration
• Time management
• Documentation expertise

Responsibilities

• Manage IT ticketing system for hardware and software issues
• Image and deploy desktops, laptops, and tablets
• Troubleshoot end-user technical issues across multiple platforms
• Install and maintain printer systems (Laser, Thermal, Check, Badge)
• Support barcode scanner operations
• Assist with network cabling installation and maintenance
• Configure and troubleshoot software applications
• Monitor IT asset inventory
• Track warranty periods
• Maintain equipment documentation
• Support system installations
• Coordinate with vendors on IT systems
• Follow established escalation procedures
• Collaborate with GTS2+ technicians
• Maintain professional communication with all stakeholders
• Support cross-functional teams

What This Job Offers

• Job Type: Full-time
• Industry: Furniture and Related Product Manufacturing
• Number of Employees: 5,001-10,000 employees