Global Service Supply Planner

Johnson & Johnson•Milpitas, CA

39d•Onsite

About The Position

At Johnson & Johnson,â we believe health is everything. Our strength in healthcare innovation empowers us to build aâ world where complex diseases are prevented, treated, and cured,â where treatments are smarter and less invasive, andâ solutions are personal.â Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.â Learn more at https://www.jnj.com Johnson & Johnson Vision is recruiting for a Global Service Supply Planner, located onsite in Milpitas, CA. About Vision Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that's reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs - from the pediatric to aging eye - in a patient's lifetime. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Service Planning's purpose is to enable improved and/or sustained customer service satisfaction through meeting demand for a product over a period of time. What to make, when to make it, how much to make, where to make it and what materials and resources are required are determined through the production planning process. In addition to ensuring the desired customer service level is maintained, production planning seeks to maximize operating efficiency and optimize resource usage and inventory investment.

Requirements

Bachelor's Degree is required; Supply Chain is preferred.
4+years of related work experience in planning, supply chain or sourcing is required.
Experience with a ERP Planning Systems is required.
Working in a plant manufacturing environment is required.
Demonstrates strong analytical skills - ability to manage and manipulate large amounts of data and covert to clear business information is required
Ability to influence others in a matrix environment.
Ability to build strong collaborative relationships, considering diverse perspectives and styles.
Proficiency in English is required.
Travel percentage - 5% travel domestically and internationally.

Nice To Haves

Master's degree is preferred
APICS Training & Certification are preferred.
Familiar with FDA, cGMP, CE and other Medical Device Industry regulations and requirements is preferred.
Sophisticated Microsoft Office tools capabilities is preferred.

Responsibilities

Manage the regional spares deployment on weekly basis, and planning of spare parts in support of field engineers, distributors, and direct customers to maintain the target regional fill-rate.
Determine supply and maintain target stocking inventory levels based upon usage and set targets at regional CSL (Central Stocking Location)/FSL (Forward Stocking Location). Adjust targets per regional agreed and recommendation and planner approval
Monitor service materials In-Transit, investigate and resolve in-trans materials that are beyond the desired number of days.
Work closely with production planning and the repair depot to insure we are meeting customer expectations and desired customer service level.
Establish effective communication with supporting functions to resolve issues that my impact the spare parts service levels. This includes but not limited to purchasing, manufacturing planning, repair depot, engineering, quality, regulatory, customer service and document control.
Set target stocking levels for FRU's based on historical usage and based on input from product experts. Maintains appropriate target and reorder points to meet business fill rate targets.
Participate in new product launch meetings and assist in developing new product forecasts and production schedules.
Minimize SLOB, perform excess and obsolete inventory reviews. Timely dispositions of materials; plan and reserve for EOL (End of Life) support.
ECO (Engineering Change Order) review and implementation, work with Engineering and Service Planning to disposition to minimize impact to SLOB and service level.
Analyze performance metrics for Service 3PL Regions, determine root cause and corrective action if outside tolerance, this includes back-orders and on-time in full customer order fulfillment.
Develop and further relationships with international J&J service organizations, 3rd party logistics partners, and internal Engineering, Operations and Finance groups.
Supporting EOL by working with purchasing to complete last time buy or engineer to qualify replacement.
Responsible for spares NPI for respected products on the core team. Work with Spares Master Scheduler to add forecast for new spare parts and set-up in SAP to flow through the Service Supply Chain.

Benefits

medical
dental
vision
life insurance
short- and long-term disability
business accident insurance
group legal insurance
consolidated retirement plan (pension)
savings plan (401(k))
long-term incentive program
Vacation -120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
Holiday pay, including Floating Holidays -13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave - 10 days
Volunteer Leave - 4 days
Military Spouse Time-Off - 80 hours