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Our National IT Services department supports every part of our organization - from Finance and Project Management to Logistics, Operations, Warehouse and more. Our team of IT managers, analysts, specialists and service desk technicians drive innovation and lend their expertise to our people across the entire company, building careers that are both challenging and rewarding. As a Global Service Desk Supervisor, you will report directly to the Global Service Desk Manager. In this role, you will be responsible for managing the operations and continuous improvement of ALDI's Global Service Desk Team (GSD). The GSD team operates 24/7. The focus of the GSD is to provide high quality first level IT support to ALDI employees in accordance with internationally established SLAs. This role requires a leader with a passion for mentoring, coaching, and providing continuous development that will enable the GSD team to achieve their goals. As a supervisor you will be responsible for orchestrating smooth IT operations for our customers throughout the ALDI business in the US. As ALDI continues to grow and expand operations, we are looking for someone that wants to be part of a collaborative team where your leadership skills are used to motivate team members, achieve goals, and keep IT processes running without interruption.
