Global Security Ops Center (GSOC) Operator

Snap Inc. • Los Angeles, CA

5d • $25 - $43 • Onsite

About The Position

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. The Global Security Organization (GSO) plays an important role in delivering on Snap’s “Duty of Care” to its employees, guests, and customers while constantly embodying our values of Kind, Smart, and Creative. The Global Security team helps create a safe environment so that all of our team members around the world are empowered to do their best work, every day. We’re looking for a Global Security Operations Center (GSOC) Operator to join our Global Security team!

Requirements

• Knowledge and familiarity with computers and security equipment, including but not limited to CCTV monitors, Milestone, Lenel, Valor and Basic Life Safety systems.
• Basic understanding in incident response, crisis management, incident management, emergency response, and utilizing communication channels including Slack, Everbridge, email (via the G-suite), video calls and phone systems.
• Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation
• Experience working in the security, medical, emergency services, law enforcement, military, or customer service industry is helpful
• Ability to work comfortably in a team environment, as well as individually
• Strong time management, ability to multitask, and attention to detail capabilities
• Ability to lift up to 20.5 lbs. to support emergency response or relocation
• Ability stand on your feet for extended periods of time for incident management or support to security operations
• Must possess a valid and current guard card
• On-site work at a Snap office location, a minimum of 5 days per week
• Ability to work a rotating on-call weekend schedule, as needed
• Flexibility to attend meetings and training sessions as needed

Nice To Haves

• Bachelor's degree or completion of college coursework
• 1+ years of experience working with access control, CCTV monitoring, and incident management technology in a GSOC
• Prior experience conducting analytical or intelligence-related work in a security, operations, or intelligence environment
• Knowledge and familiarity with Milestone, Lenel, Valor and Basic Life Safety systems
• Experience using OSINT tools such as Dataminr, Liferaft Navigator, Everbridge, Ontic, GIS mapping software, etc.

Responsibilities

• Ensure the protection of company staff, guests, and assets through diligent monitoring of access control and incident management systems and CCTV
• Rapidly synthesize and assess information from multiple sources to support timely operational decision-making.
• Conduct continuous open source intelligence (OSINT) monitoring to identify, analyze, and report on potential risks, threats, and emerging trends.
• Leverage artificial intelligence and automated tools to support analytical tasks, enhance situational awareness, and improve operational efficiency.
• Communicate effectively with cross-functional partners (e.g., Security, ITIE, Trust & Safety, Legal, Policy, and Operations) to share insights, escalate issues, and coordinate responses.
• Operate effectively in a 24/7 Global Security Operations Center environment, including working rotating shifts, nights, weekends, and holidays as required.
• Accurately document and record security activities observed during assigned shifts, including incident escalations.
• Execute operational policies and procedures in compliance with company security standards.
• Build and maintain effective working relationships with colleagues to support operational objectives.
• Exercise sound judgment and decision-making, demonstrating maturity, patience, and a clear, analytical interpretation of available information.
• Support ad hoc duties and special projects as assigned by Global Security leadership.

Benefits

• Snap Inc. is its own community, so we’ve got your back!
• We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.
• Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level