Global Security Operations Manager

Crisis24 • Phoenix, AZ

107d

About The Position

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Requirements

• 5+ years of operations management experience (security or related field preferred).
• Strong leadership and team development skills.
• Experience with scheduling, budgets, and performance metrics.
• Proven client management and relationship-building expertise.
• Ability to manage competing priorities under tight deadlines.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Oversee the daily operations of Global Security Operations (GSO) services, ensuring compliance, efficiency, and exceptional client care.
• Lead recruitment, scheduling, and performance management while driving service excellence.
• Manage, mentor, and develop security analyst teams.
• Ensure compliance with client requirements, policies, and KPIs.
• Conduct performance reviews, site audits, and client meetings.
• Manage budgets, invoicing, and operational reporting (SARs, QBRs).
• Drive service improvements through benchmarking and progression models.
• Build strong client relationships with a focus on hyper-care.

What This Job Offers

• Career Level: Mid Level