Global Security Operations Center Specialist

Wolfspeed•Durham, NC

2d•Onsite

About The Position

At Wolfspeed, we do amazing things in a human way. We know that the achievements of our organization are due to the passion, hard work and creativity of our employees. We celebrate different perspectives to foster excellence across our organization, and our goal is to make diversity a foundation of what we do. We are proudly building an environment where you can bring your authentic self to work. Enjoy doing things that people say can’t be done? Innovation is at the center of everything we do. Hate red tape? We remove roadblocks instead of creating them. Working parent? We provide childcare assistance and paid parental leave. Student? We offer continuing education assistance. Looking for community? There are many ways to get involved, from Employee Resource Groups to local outreach. Here’s the Gist: As a GSOC Specialist, you will have an opportunity to play a crucial role in our department’s mission to protect people, property and information by providing excellent customer service and supporting essential security functions as well as assessing, coordinating, and overseeing emergency response efforts during security or emergency incidents on site.

Requirements

Excellent verbal and written communication skills, time and task management skills, and high level of attention to detail
Aptitude for learning and applying new skills
Strong decision-making skills within a fast-paced environment
Strong computer skills with knowledge of CAD, Life Safety, Alarm, and Access Control Systems
Strong customer service skills
Experience working with badging and access control software

Responsibilities

Maintain visibility of emergency conditions while using established procedures and critical thinking to provide solutions
Monitor cameras, access control and facility alarms, as well as conduct internal CCTV investigations as needed
Maintain various records of communications and events
Respond to and dispatch for life-safety incidents
Process and prioritize service requests to effectively support both local and global operational requirements
This role may require additional duties and/or assignments as designated by management.