Global Security Operations Center Operator - 2nd Shift

Boston Scientific • Georgetown, MA

3d

About The Position

With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders. Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required. Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact. Receive calls for help/assistance from employees worldwide and respond appropriately Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting. Monitor access control and CCTV systems for alarms and coordinate appropriate response Draft and send emergency mass notifications and other crisis communications

Requirements

• Minimum 3 years' experience in security, law enforcement, military, or related field, with customer service experience
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Ability to stay calm during stressful situations
• Knowledge of Microsoft Office suite software programs
• Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, incident management software

Nice To Haves

• Bachelors degree preferred and or equivalent related work experience
• Previous experience working in a GSOC or control room environment
• Familiar with Windows-based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now

Responsibilities

• Serve as the initial point of contact for security related topics
• Review, analyze and escalate open-source intelligence and subscription-based intelligence
• Respond to life safety incidents and dispatch security officers, facilities, police, fire, and EMS personnel as required
• Receive, evaluate, and disseminate incoming information and reports
• Complete risk and intelligence driven reports
• Monitor and professionally communicate using varying forms of communication
• Receive calls for help/assistance from employees worldwide and respond appropriately
• Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting
• Monitor access control and CCTV systems for alarms and coordinate appropriate response
• Draft and send emergency mass notifications and other crisis communications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees